Systems Support Engineer, EMEA

2 weeks ago

Cork, Cork, Ireland Keeper Security, Inc. Full time

Keeper is hiring a driven Systems Support Engineer to join our B2B EMEA support team. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.

Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing customer relationships in this pivotal role

About Keeper

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper's affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance across an entire enterprise. Trusted by millions of individuals and thousands of organizations, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.

About the Role

Join an elite team of highly skilled Systems Support Engineers and Sales Engineers, to play a key role in the company's post sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues. The Systems Support Engineer works closely with Keeper's business customers and must possess the ability to communicate technical information to users with a varying level of technical experience.

Responsibilities

  • Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
  • Represent the customer to ensure serviceability and product quality issues are being tracked, prioritised, resolved, and incorporated into the product release cycle
  • Assist customers in the installation and deployment of Keeper's software products
  • Track and monitor all support cases to ensure timely resolution and follow-up
  • Clearly identify, document, and find solutions for customer issues and product problems
  • Escalate critical customer situations to the appropriate level of management and engineering expertise
  • Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base
    • 5+ years of experience in IT Management and System Administration
    • Hands on experience with Mac OSX, Windows & Linux administration and troubleshooting
    • Experience working with Single Sign On (SSO) environments
    • Experience setting up and configuring Active Directory
    • Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
    • Excellent command of Linux Shell and PowerShell
    • In depth knowledge of prem/cloud/hybrid environments
    • Working knowledge of Python

 Preferred Qualifications

  • Bachelor's Degree or equivalent experience
  • Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management)
  • Ability to adapt, overcome objections, and learn complex solutions
  • Excellent time management and communication skills
    • Onsite lunches
    • Private healthcare (no wait period)
    • Pension contribution (no wait period)
    • Sick Pay
    • Bike-to-Work Scheme
    • Above Market annual Bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Exempt

#J-18808-Ljbffr

  • Systems Support Engineer, Emea

    5 days ago

    Cork, Cork, Ireland Keeper Security, Inc. Full time

    Keeper is hiring a driven Systems Support Engineer to join our B2B EMEA support team.Qualified candidates must permanently reside in Ireland.This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.Keeper's cybersecurity software is trusted by millions...

  • Systems Support Engineer, EMEA

    2 days ago

    Cork, Cork, Ireland TN Ireland Full time

    Keeper is hiring a driven Systems Support Engineer to join our B2B EMEA support team. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.Keeper's cybersecurity software is trusted by...

  • Accounting Systems Coordinator

    4 days ago

    Cork, Cork, Ireland Atrium (EMEA) Full time

    Atrium (EMEA), a leading finance client, is recruiting an Accounting Systems Coordinator to support the fund accounting team. This role involves coordinating systems testing and implementing system enhancements.Key RequirementsExperience with fund accounting systems and processesStrong analytical and problem-solving skillsExcellent communication and teamwork...

  • EMEA Support Engineer

    7 days ago

    Cork, Cork, Ireland Keeper Security, Inc. Full time

    About the RoleWe are seeking an experienced IT Systems Administrator to join our EMEA support team. The ideal candidate will have 5+ years of experience in IT management and system administration, with expertise in Mac OSX, Windows, and Linux administration and troubleshooting.

  • EMEA Technical Support Engineer

    5 days ago

    Cork, Cork, Ireland Keeper Security, Inc. Full time

    About the RoleWe are looking for a seasoned Technical Support Engineer to join our EMEA B2B Support team at Keeper Security, Inc. The successful candidate will have a strong background in technical support, SaaS deployment, and security software experience.As a Technical Support Engineer, you will be responsible for providing level 2 technical support to...

  • Financial Operations Leader

    4 days ago

    Cork, Cork, Ireland Atrium (EMEA) Full time

    Atrium (EMEA) is seeking a Financial Operations Leader to join its team in Limerick or Dublin. This key role involves overseeing the fund accounting function, ensuring accurate and timely financial reporting.Key ResponsibilitiesReview and sign off on NAV calculations and analysisLead the implementation of new fund accounting systems and processesThis...

  • Senior Financial Analyst

    4 days ago

    Cork, Cork, Ireland Atrium (EMEA) Full time

    Atrium (EMEA) is a prestigious finance client with offices in Limerick and Dublin, seeking an accomplished Senior Financial Analyst/Team Leader to oversee fund accounting operations.Key ResponsibilitiesReview and sign off on NAV calculations and analysisCoordinate systems testing and roll out system enhancements across the fund accounting teamThis 12-month...

  • Fund Accounting Manager

    4 days ago

    Cork, Cork, Ireland Atrium (EMEA) Full time

    Atrium (EMEA), a leading finance client, is recruiting a Fund Accounting Manager to lead the fund accounting team. This highly skilled professional will be responsible for reviewing and signing off on NAV calculations and analysis.Key RequirementsFund accounting experience, with a focus on fund management and oversightStrong understanding of fund accounting...

  • Network Systems Technician

    5 days ago

    Cork, Cork, Ireland NETGEAR, Inc. Full time

    About UsNETGEAR, Inc. is a leading provider of networking equipment and services. We strive to deliver innovative solutions that meet the evolving needs of our customers.Job SummaryWe are seeking a Technical Service Engineer to join our team. The successful candidate will be responsible for providing technical support to customers, installing and configuring...

  • B2B EMEA Support Representative

    1 day ago

    Cork, Cork, Ireland Keeper Security, Inc. Full time

    We are searching for a highly skilled French bilingual customer support representative to join our fast-paced EMEA team at Keeper Security, Inc.About the PositionThis role involves providing comprehensive customer support to clients in France and other French-speaking regions, handling product inquiries, resolving technical issues, and delivering exceptional...

  • EMEA Technical Support Associate

    1 day ago

    Cork, Cork, Ireland Keeper Security, Inc. Full time

    We are a growing cybersecurity company seeking a skilled French bilingual customer support representative to join our rapidly expanding EMEA team.About the JobThis position involves collaborating with our talented team to deliver world-class customer support to our clients in France and other French-speaking areas.As a customer support representative, you...

  • System Software Architect

    3 weeks ago

    Cork, Cork, Ireland Cadence Design Systems, Inc. Full time

    At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. The Cadence Compute Systems Group (CSG) develops and licenses IP for system designs. This includes CPUs and high-performance DSPs, DDR and IO controllers, hardware accelerators, and subsystems. Our IP designs are used by most of the top...

  • Implementation Engineer, EMEA

    5 days ago

    Cork, Cork, Ireland Keeper Security, Inc. Full time

    Keeper is hiring a driven Implementation Engineer to join our EMEA B2B Support team. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.Keeper's cybersecurity software is trusted by millions...

  • EMEA Tax Professional

    5 days ago

    Cork, Cork, Ireland NetApp Full time

    About This RoleThis position supports the international tax function, working on various projects across NetApp's organizational tax reporting, tax planning, and compliance function.Key responsibilities include providing technical expertise to support tax technical analysis, identification, and accurate reporting of EMEA region tax filings and reporting...

  • EMEA Operations Lead

    5 days ago

    Cork, Cork, Ireland Apple Inc. Full time

    About the RoleThis is an exciting opportunity to join Apple Inc. as our EMEA Operations Lead. As a key member of our Recruiting Operations team, you will be responsible for providing strategic and operational direction to the team.As the leader of our EMEA team, you will partner cross-functionally with recruiting leadership to provide direction on...

  • Systems Engineer

    3 weeks ago

    Cork, Cork, Ireland ICDS RECRUITMENT CONSULTANTS LTD Full time

    Systems Engineer - County Limerick.This position is being offered as a 1 year fixed-term contract.Job SummaryAs Systems Engineer, you will contribute to cross-disciplinary product development teams and lead the definition, design, and execution of Systems Engineering activities throughout all phases of the product lifecycle.Main responsibilities will...

  • Senior Engineer Technical Support Japanese Speaking

    3 weeks ago

    Cork, Cork, Ireland EMC Information Systems International Unlimited Company Full time

    Senior Engineer Technical Support (Japanese Speaking) Join us as a Senior Engineer on our Technical Support team in Cork / Limerick / Dublin to do the best work of your career and make a profound social impact. What you'll achieve Provides remote technical support expertise in a complex information infrastructure environment with the need to...

  • IT Infrastructure Engineer EMEA

    2 days ago

    Cork, Cork, Ireland TN Ireland Full time

    Cybersecurity is a rapidly evolving field where professionals must be adaptable and proficient in multiple areas. As a Systems Support Engineer at Keeper, you'll play a vital role in ensuring seamless technical assistance and customer experience. With our cybersecurity software trusted by millions globally, this is an exciting opportunity to join a...

  • Field Services Engineer

    1 week ago

    Cork, Cork, Ireland RVM Systems IE Full time

    Direct message the job poster from RVM Systems IEMD of RVM Systems Ireland - the experts in Reverse Vending Solutions.Are you living in Ireland, specifically in Limerick, North Kerry, or the surrounding areas? Due to continued expansion, we are growing our team. The role of the field engineer position is to install, maintain, service, and repair RVM Systems...

  • Sales Manager for EMEA Region

    2 days ago

    Cork, Cork, Ireland Tigera Full time

    Sales Manager OpportunityTigera is a leading provider of unified network security and observability platforms. We are seeking a highly skilled and motivated Sales Manager to lead our sales team in the EMEA region.The successful candidate will have experience engaging with customers throughout the entire sales cycle, from prospecting to close. Strong...