Front Desk Receptionist

2 weeks ago

Kenmare, Co Kerry, Ireland TN Ireland Full time

Job Title: Front Desk Receptionist
Location: Park Hotel Kenmare, Kenmare, Co. Kerry
Department: Reception
Reports To: General Manager & Reception Manager
Employment Type: Full-Time

Responsibilities:

  • Greet and welcome guests with warmth and professionalism.
  • Manage check-ins and check-outs, ensuring accuracy and attention to detail.
  • Respond to guest inquiries and requests both in person and via phone or email.
  • Coordinate with other hotel departments, namely housekeeping, porters and Reservations to ensure seamless service.
  • Handle guest complaints or concerns promptly and professionally.
  • Maintain the cleanliness and organisation of the front desk area.
  • Process payments and maintain accurate records of transactions.
  • Provide guests with information about hotel amenities, local attractions and services.
  • Uphold the hotel's standards of appearance, conduct and confidentiality at all times.

Qualifications:

  • Proven experience in a front desk or guest service role, preferably in a luxury or five-star setting.
  • Proficiency in hotel software systems (e.g., Guestline, Opera, Hotsoft or a similar PMS).
  • Exceptional interpersonal and communication skills.
  • Fluency in English.
  • Impeccable grooming and professional presentation.
  • Ability to multitask in a fast-paced, high-pressure environment.
  • Degree or diploma in hospitality is a benefit but is not essential.

Work Environment & Benefits:

  • Competitive Wage
  • Use of our pool/ gym facilities
  • Discounted rates at Park Hotel Kenmare
  • Discounted rates at other R&C properties
  • Complimentary on-site parking
  • Excellent training and development
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