Support Engineer, Managed Operations

4 weeks ago

Dublin, Dublin City, Ireland Amazon Full time

Job ID: 2932071 | Amazon Web Services Development Center Germany GmbH

AWS is set to introduce the inaugural European Sovereign Cloud (ESC), marking a significant development in Utility Computing (UC). To spearhead this initiative, we are actively seeking support engineers with a background in cloud operations. As part of the AWS Managed Operations team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high-availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, for EU customers. For more information on ESC please check out our blog: AWS European Sovereign Cloud Blog.

Key Job Responsibilities

Your responsibilities will encompass overseeing the launch of the ESC in 2025, working closely with global AWS teams, and influencing the evolution of AWS services and technology. A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day-to-day operations, and ensuring improvements in availability, reliability, latency, performance, and efficiency of the ESC. The overarching goal is to deliver scalable services and ensure a high-availability experience for EU customers. If you are early in your career and are looking to gain experience in operating distributed systems, we invite you to join our efforts in building a best-in-class development engineering and operations team that aligns with AWS' commitment to customer satisfaction and continual innovation.

A day in the life
You'll typically spend your time resolving less time-sensitive issues for software systems in your team's care while always looking for ways to improve your team's services, procedures, documentation, and tools. When standard operating procedures (SOPs) are not well defined or ambiguous, you'll use your judgement when to escalate and when to take your time to dive deep and learn. You'll be the go-to person for keeping your team's systems running efficiently.

You will be required to occasionally participate in "on-call" rotations to resolve incidents occurring out-of-hours.

Eligibility Requirement
  1. Fluency in written and spoken English is required.
  2. Successful applicants must have the legal right to work in Germany.
  3. Amazon will provide relocation support for successful applicants relocating within the European Union.
About the Team

Utility Computing (UC) European Sovereign Cloud (ESC) is a part of AWS Utility Computing (UC). AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS' services and features apart in the industry. As a member of the UC organization, you'll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Managed Operations engineers engage with AWS customers who require specialized security solutions for their cloud services.

BASIC QUALIFICATIONS
  • Experience working with technical support problems that may cross technology domains and interfacing with complex and/or critical escalations.
  • Understanding and experience with Linux operating systems and proficient in executing standard operating procedures and using operational best practices.
  • Experience supporting cloud systems or other software services. Proficient troubleshooting and anticipating problems that affect the performance, reliability, or availability of software systems.
PREFERRED QUALIFICATIONS
  • Familiarity with monitoring frameworks (such as CloudWatch, Datadog, Grafana, Elastic or similar).
  • Able to read scripts or code with comments to understand how something should be operating.
  • Familiarity operating services in AWS.
  • Experience performance tuning software applications and optimizing fleet utilization.
  • Experience with Infrastructure as Code, (such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar).

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (Privacy Notice) to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit Accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

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