Customer Care Office Manager

3 weeks ago

Dublin, Dublin City, Ireland Linde Full time

Social network you want to login/join with:

  • Managing a small team of customer service advisors to achieve our Grade of Service measure.
  • Providing ownership and directional planning for our Delivered in Full On Time (DIFOT) measure with responsibility for sustained improvement and associated revenue benefits.
  • Ensuring that customer service advisors are fully up to date on all BOC's products and services and can support ongoing campaigns and promotional activities.
  • Assisting in the development and utilization of our e-channel, particularly around the ability to register new customers online.
  • Ensuring that the out-of-hours service is fit for purpose with ongoing review of its activity level, value for money, and effectiveness.
  • Conducting ongoing root cause analysis of incoming query types to reduce non-value-added queries and improve performance.
  • Ensuring the accurate creation of all new accounts and the ongoing review of customer master data to enhance understanding and service delivery.
  • Ensuring SHEQ compliance for the Customer Care Team and promoting positive engagement in achieving the department's SHEQ action plan.

What makes you great

  • Experience in customer service or customer-facing roles, with some management or team leadership experience.
  • Good knowledge of systems such as MS Office, SAP, SRM, and an understanding of our products and services.
  • Ability to work independently to deliver results against challenging targets and some experience in change management.
  • Demonstrated commitment to SHEQ objectives and responsible for responsibilities in line with these objectives.
  • High level of personal integrity.

Why you will love working with us

We are the largest provider of industrial, medical, and special gases in the UK and Ireland. Our gases play an essential role in everyday life, from reducing harmful emissions to providing life-saving oxygen and keeping food fresh. Our values – Safety, Integrity, Accountability, Inclusion, and Community – are central to everything we do, fostering a safe environment, welcoming new ideas, and supporting authenticity.

At BOC, we pride ourselves on our people and strive to provide an enriching, enjoyable workplace. As part of Linde, a global company, our people have limitless opportunities to grow and make a difference worldwide.

What we offer you

At Linde, your career can reach beyond your job description, impacting communities and the world. We offer a competitive salary and benefits package, including pension, life assurance, generous paid leave, and flexible leave options. Our recognition & reward platform celebrates excellence and well-being, offering discounts and health benefits.

Grow your potential with our training and development opportunities.

#J-18808-Ljbffr

  • Care Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Danu Home Care Full time

    2 days ago Be among the first 25 applicantsWe are a quality based domiciliary care provider based in North Dublin.We now require a motivated Care Manager to join our team. This role will be based in our office in North DublinIf you are excited about the prospect of making a real difference to peoples lives and being part of an established healthcare company,...

  • Care Manager

    1 week ago

    Dublin, Dublin City, Ireland Cowper Care Full time

    Care Manager (Person in Charge) Gascoigne, Dublin 6Client:Location:Dublin 6, IrelandJob Category:Other-EU work permit required:YesJob Reference:12be923af839Job Views:4Posted:24.06.2025Expiry Date:08.08.2025Job Description:Job DescriptionCowper Care is seeking applications for the role of Care Manager (Person in Charge) for its Nursing Home in Dublin.The role...

  • Project Management Office Administrator

    1 week ago

    Dublin, Dublin City, Ireland Office Notarial 1803 Full time

    We wish to recruit a Project Management Office Administrator to assist our PMO Manager in various tasks, including processing project progress data, reporting on schedule activities, drafting variations and overall project progress.The successful candidate for this role will join our team on the south side of Dublin. The role is to efficiently help the PMO...

  • Office Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Resources - Office Support Full time

    Our client is a forward-thinking real estate media company with a flair for visual storytelling. With offices in Dublin and London, they provide exceptional photography, video, and marketing content to property professionals across Ireland and the UK. As the company continues to expand, they are seeking a detail-oriented, organized, and social-media-savvy...

  • Clinical Care Manager

    4 weeks ago

    Dublin, Dublin City, Ireland North Dublin Home Care Full time

    Role: Clinical Care ManagerJob descriptionWe are looking for a dedicated Clinical Care Manager to lead and deliver person-centred care, ensuring that each service user's preferences, values, and needs are at the heart of everything we do, while adhering to home support best practices.Key Responsibilities:Overseeing the development of Person-Centred Care...

  • Customer Care Executive

    5 days ago

    Dublin, Dublin City, Ireland Cairn Homes PLC Full time

    We are looking for a high-calibre Customer Care Executive to join our team. Reporting to the Customer Care Team lead, this role will be based in Mespil Road with a requirement to visit sites on an ad hoc basis.Key Responsibilities:Deliver exceptional customer service as the first point of contact for all customer and after-care queries.Manage requests from...

  • Customer Care Agent

    1 week ago

    Dublin, Dublin City, Ireland ALLIANZ PARTNERS Full time

    Social network you want to login/join with:Allianz Partners provides global and local health insurance and other employee benefit solutions, health services, administration and reinsurance to its partners and customers around the world who include multinational corporations, SMEs, IGOs, NGOs and private families. We combine digital innovation, data insights...

  • Customer Care Agent

    1 week ago

    Dublin, Dublin City, Ireland AWP Health & Life SA Full time

    We are Allianz Partners. The leader in assistance and insurance solutions in the areas of health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the Health line of the business, which has a number of well-known customer facing brands such as Allianz Care, Nextcare...

  • Customer Experience Officer

    18 hours ago

    Dublin, Dublin City, Ireland Dogs Trust Ireland Full time

    Do you thrive in a fast-paced environment and love making supporters feel truly valued?Are you a natural problem solver with a passion for delivering outstanding service – across phone, email, social, and beyond? If so, we want you on our team.At Dogs Trust, every call answered, every message replied to, and every interaction handled with care helps...

  • Customer Experience Officer

    10 hours ago

    Dublin, Dublin City, Ireland Dogs Trust Ireland Full time

    Do you thrive in a fast-paced environment and love making supporters feel truly valued?Are you a natural problem solver with a passion for delivering outstanding service – across phone, email, social, and beyond? If so, we want you on our team.At Dogs Trust, every call answered, every message replied to, and every interaction handled with care helps...