Quality Assurance Support Officer

3 weeks ago

Dublin, Dublin City, Ireland TN Ireland Full time

We are currently looking for a Quality Assurance Support Officer to join our Outsourcing & QA team on a 12-month fixed term basis, based in either our Dublin, London, or Nottingham office.

This is an exciting opportunity for a driven individual to apply previous experience within a regulated or controls environment. The right candidate will have some experience within financial services or insurance, such as in claims, complaints, or within any control team. They should possess strong organisational skills, be an effective communicator, and consider themselves a people person.

Working closely with the Outsourcing and Quality Assurance Manager, this busy and central role within the business will support the quality and operational risk management team, helping to maintain and shape the best way of working for the entire business.

In this role, your responsibilities will include but are not limited to:

  1. Assisting and monitoring business functions on quality control, outsourcing controls, and regulatory requirements.
  2. Collaborating with operational resilience, compliance, and risk to facilitate effective oversight.
  3. Supporting improvements to processes and remediation of issues.
  4. Engaging with stakeholders to drive continuous enhancements.

This role has the potential to offer the right candidate the opportunity to learn and gain expertise in quality and risk frameworks within financial services, the chance to influence company-wide best practices, as well as be part of a growing team focused on excellence and innovation.

If you are interested or would like to learn more, apply today

Please note this role will be hybrid based (2 days remote & 3 days in office - T, W & T).

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