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Customer Insights Analyst
1 month ago
The Customer Insights team is core to the success of the Customer function within Cartrawler. Customer Insight's purpose is to drive objective decision making. Customer Insights Analysts primarily use SQL, Excel, and Tableau platforms. These are relatively easy to learn so if you have mastered data insights on any platform (e.g. R, Python, Qlik/Looker, SAS, Spark, BigQuery, etc.) and have a desire to change the world with data, keep reading – we're interested. We also drive insight using R and Python.
Role PurposeYou will be a key member of the Customer Insights Team with a specific role in leading data reporting suites and reporting for the Customer Function. You will be working with a great bunch of individuals who are passionate about the customer experience and business impact driven through data.
Main Responsibilities:- Help colleagues across the business derive insights from very large datasets from our Snowflake data warehouse.
- Own key reporting areas and encourage a data culture within the function.
- Build automated insight reports to help stakeholders self-serve and explore the data needed to improve their operation.
- Grow and shape your role at CarTrawler over time, including opportunities to work on new projects and learn new skills.
- Work with teams across the function to understand our operating model.
- Communicate effectively with key stakeholders to help them determine their requirements.
- Make improvements to, and maintain, existing dashboards.
- Develop ad-hoc and new reporting, working together with cross-functional teams.
- Ensure stakeholders have the necessary scheduled and ad-hoc reports to allow their operation to function.
- Assist with the functions forecasting models to ensure quality end of year forecasts.
- Work with Functional Senior Management to understand stakeholders' requirements and dependencies.
- Collaborate with the Data Science and wider insights team to support inter-departmental ways of working and best practices in data analysis and tools.
- Coordinate with IT Services to ensure correct and up-to-date data infrastructure and permissions are in place.
- Minimum 2-3 years of professional experience working with data, with a proven track record of delivering actionable insights.
- Technical Skills:
- Advanced proficiency in Excel or Google Sheets for data analysis.
- Intermediate knowledge of SQL, with a demonstrated ability to learn new technical skills quickly.
- Familiarity with data visualization platforms (Tableau preferred).
- Comfort with analyzing complex, high-volume, and multi-dimensional datasets from diverse sources.
- Experience with scripting languages (Python or R) is desirable but not essential.
- Leverage AI tools and techniques to improve reporting processes, automate repetitive tasks, and generate predictive insights.
- Soft Skills:
- Self-starter with a strong ability to independently research and solve problems.
- Capable of prioritizing tasks in a dynamic, stakeholder-driven environment.
- Collaborative team player with a proactive approach to offering ideas and solutions.
Associate
Employment TypeFull-time
Job FunctionBusiness Development and Sales
IndustriesSoftware Development
At CarTrawler, we go beyond providing job opportunities. We offer a platform to thrive, a culture of inclusivity, and a purpose-driven community. Join our team and embark on a transformative journey towards self-belief, confidence, and professional success.
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