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Housekeeping Manager

1 month ago

Dublin, Dublin City, Ireland Metro Hotel Full time

Metro Hotel Dublin Airport, a 4* hotel just minutes from Dublin Airport, is currently recruiting an experienced Housekeeping Manager.

Reporting to the Operations Manager, you will convey a positive and professional image of the hotel to both customers and colleagues in an efficient, friendly, and helpful manner, while ensuring that all duties are conducted to required standards.

Scope and General Purpose:

To take ownership of the daily running of the Housekeeping Department.

To ensure that all rooms, suites, apartments, and public areas are serviced and checked to the required standards in an acceptable amount of time and to cooperate with colleagues while promoting a positive image of the hotel to guests and colleagues.

To operate in accordance with all of the company's policies and procedures, as stated in your terms and conditions of employment.

Principle Accountabilities:1. General
  • To take responsibility for the Housekeeping team ensuring that the department is delivering service to required standards.
  • To assist in other departments when required.
  • To work Duty Manager shifts when required.
2. Quality and Customer Service
  • To ensure that service is consistently delivered by all team members.
  • To ensure that all guests are made welcome, receive excellent customer service, and are encouraged to return.
  • To check all tasks given to members of staff ensuring that standards are met and maintained.
  • To issue keys, room lists, house assistant checklist, and cleaning schedules to the housekeeping team at the beginning of each shift ensuring constant control of master key.
  • To carry out any additional reasonable tasks requested by management.
  • To service rooms where necessary.
  • To deal with any guest queries that might arise in a professional and efficient manner.
  • To ensure guest requests/queries/complaints are dealt with efficiently.
3. Communication, Teamwork and Leadership:
  • To attend regular management and departmental meetings, the purpose of which is to identify areas of weakness and strive to improve standards or address any internal employee issues that may arise.
  • To prepare reports as required by the General Manager.
  • To enable & facilitate clear communication within your departments.
4. Cost and Stock Control:
  • To assist in the achievement of the hotel's budgeted financial plan.
  • To control all costs, including purchasing, maintenance, and labour within your departments.
  • To control the movement of stock ensuring that all goods are received, stored, and sold in the correct manner and in line with departmental procedure.
  • To carry out monthly stocktakes in the Housekeeping department reporting back to the General Manager with a detailed analysis of your findings.
5. Health and Safety:
  • To comply with the company's policies and procedures in relation to health & safety.
  • To ensure all team members are aware and comply with legal and statutory requirements relating to hygiene, fire, health, and safety.
  • To use soaps, solvents, etc., as directed and ensure they are stored in the correct bottle/storage containers.
  • To ensure that reasonable care is taken for the health and safety of yourself, other employees, guests, and other persons on the premises.
  • To report any accidents or near accidents to your manager or manager on duty.
Skills:

Attention to detail, Punctuality, Team player.

Benefits:

Performance Bonus, Parking, Uniform, Meal Allowance / Canteen.


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