Manager, Product Design, Impact

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Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.

• Lead, mentor, and inspire a team of UX designers, fostering a collaborative, innovative, and high-performance design culture.
• Set clear goals, priorities, and expectations for the team, ensuring alignment with product vision, company strategy, and user needs.
• Guide designers through the full product lifecycle—from research and ideation to prototyping, testing, and delivery—while promoting best practices in UX design.
• Provide regular feedback, coaching, and career development opportunities to grow individual skills and team capabilities.
• Ensure effective collaboration between designers, product managers, engineers, researchers to deliver cohesive, user-centered solutions.
• Collaborate cross-functionally with product management and engineering, from strategy definition, release planning, product architecture through tactical execution of product roadmaps.
• Oversee the team's use of Design Systems, encouraging consistency and scalability while driving contributions to system evolution.
• Empower the team to distill complex problems into actionable design goals, guiding rapid iterations and informed decision-making.
• Promote knowledge sharing and alignment across distributed design teams to strengthen impact and efficiency.
• Deliver clear, compelling presentations to executives and key stakeholders that articulate the UX vision, product strategy, and design rationale.
• Represent the design team in cross-functional leadership meetings, advocating for user needs and experience quality.

Preferred Qualifications:

• 3+ years of experience managing people and/or leading design teams
• 8+ years of experience in UX Design and/or Interaction Design field
• Experience in integrating AI into work processes, driving decision-making, and using AI to solve problems
• Strong skills and experience in Enterprise Design or for CRM products
• A portfolio of work samples representing your work and approach
• Ability to understand and distill complex problems into clean solutions
• Excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team
• Demonstrated initiative and a collaborative, solution-focused mindset

Basic Qualifications:

• BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent experience
• Experience participating in the complete product development lifecycle of web and/or software applications
• Experience in user experience design or industry experience (corporate, software, web or agency)

Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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