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Front Office Manager

4 weeks ago

Dublin, Dublin City, Ireland Plaza Hotel Full time

Join to apply for the Front Office Manager role at The Plaza Hotel, Tallaght

Location: The Plaza Hotel, Belgard Square South, Tallaght

Join our fabulous team at The Plaza Hotel as Front Office Manager

You will oversee Front Desk operations and lead the team.

About The Plaza Hotel

Welcome to The Plaza Hotel Dublin with 122 well-appointed ensuite bedrooms, state of the art conference facilities & excellent cuisine. Over the last 2 years, the entire interior of the 4-star hotel has been extensively refurbished, now comprising of exciting new eateries. The hotel now offers 122 spacious, comfortable and ensuite bedrooms along with a number of large suites. Two large and naturally lit event spaces, together with 4 meeting suites allow for conferences and events of all sizes, ranging from 5-200 people.

Responsibilities

Position Title: Front Office Manager

Reports To: General Manager / Operations Manager

Job Summary: The Front Office Manager oversees the daily operations of the front desk and reception area, ensuring the highest level of customer service and satisfaction. This role is responsible for managing front desk staff, coordinating guest services, and handling administrative duties to support the overall operation of the hotel or hospitality establishment.

Key Responsibilities

  • Guest Relations
    • Greet guests upon arrival and ensure a warm welcome.
    • Handle guest complaints, requests, and inquiries, resolving issues efficiently to maintain a high level of guest satisfaction.
    • Coordinate with other departments to fulfill guest requests and needs.
  • Team Management
    • Lead, train, and supervise front office staff, including receptionists, concierge, bell staff, and guest relations officers.
    • Schedule shifts, assign tasks, and ensure adequate staffing levels.
    • Conduct regular team meetings to communicate hotel policies, new procedures, and performance expectations.
    • Coach and mentor team members, providing performance feedback and identifying development opportunities.
  • Operational Management
    • Oversee the check-in and check-out processes, ensuring accuracy, efficiency, and compliance with hotel standards.
    • Manage room assignments and monitor room availability, working closely with housekeeping to ensure readiness.
    • Handle cash, credit, and other payment methods, balancing the front office cash flow and managing petty cash.
    • Implement standard operating procedures (SOPs) for front office functions and ensure team adherence to SOPs.
  • Financial Management
    • Monitor and manage the front office budget, including staffing, supplies, and other operational costs.
    • Review daily financial transactions, room rates, and occupancy levels to optimize revenue.
    • Prepare reports on revenue, occupancy, and other key performance indicators.
  • Technology and Systems
    • Use and manage hotel property management systems (Hotsoft) and other front office software.
    • Train staff on front office technology and troubleshoot system issues.
    • Monitor and ensure data security and privacy for all guest information.
  • Quality Assurance
    • Ensure that the front desk area is clean, organized, and professionally presented at all times.
    • Maintain high standards of customer service and regularly review guest feedback to identify areas for improvement.
    • Conduct quality control audits and ensure compliance with hotel policies, health, and safety standards.
  • Collaboration and Communication
    • Coordinate with housekeeping, maintenance, and other departments to manage room availability, maintenance issues, and guest requests.
    • Communicate effectively with other managers to ensure a seamless guest experience across departments.
    • Prepare daily briefings for staff on guest arrivals, VIPs, special requests, and other pertinent information.

Other Requirements:

  • Flexible schedule, including availability to work weekends, holidays, and evenings.

This job description is not all inclusive and is intended as an outline of the responsibilities and requirements of the role. The role and duties will evolve as the development expands and other duties may be required to meet the on-going needs of the company.

Requirements

Perks And Benefits Of Working At The Plaza Hotel

  • Competitive rate of pay
  • PRSA pension scheme
  • Career progression opportunities across the Windward group
  • Employee Assistance Programme
  • Digital Wellness Programme
  • Complimentary, high quality meals on duty
  • Discounted room & dining rates in Windward properties for you as well as friends and family
  • Employee awards & staff recognition scheme including employee of the Quarter, team recognition days and random treat days

About Windward Management

The Plaza Hotel is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Join Us Today as a Front Office Manager

Skills Needed

About The Company

Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.

Company Culture

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

Closing Date: Monday 5th May, 2025

Contract Type: Full-time

Salary: Based on Experience

Seniority level: Not Applicable

Employment type: Full-time

Job function: Other

Industries: Hospitality

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