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IT Desktop and Network Support Dispatch Ireland

1 month ago

Dublin, Dublin City, Ireland BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY Full time
IT Desktop and Network Support Dispatch Ireland

Installing technical troubleshooting and fixing desktops, printers, laptops, and other computer peripherals hardware problems as well as desktop applications.

  1. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team.
  2. Ability to lift/move computer equipment weighing up to 50 lbs.
  3. Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.
  4. Usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
  5. Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels all under 'Smart Hands' capability.
  6. Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end-user network cabling.
  7. Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals.
  8. Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS Office 365, Active Directory, SCCM, DHCP, VPN, and others.
Requirements
  1. Excellent written and oral communication skills with clients and management as well as people skills.
  2. Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency.
  3. Bilingual (English & Local B2).
  4. Experience with ticketing tools (ServiceNow / Remedy etc.) is an additional advantage.

Items:
Console cable for CISCO and Silver Peak, Full Internet ready mobile, Noise Cancellation headsets, Team Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop, RJ45 port on Laptop.

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