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Service Delivery Analyst

1 month ago


Dublin, Dublin City, Ireland Robert Walters Full time
Service Delivery Analyst (3RTSNV-0514C05E) Dublin City Centre, Republic of Ireland

Salary: EUR60000 - EUR75000 per annum

We are currently recruiting for the role of Service Delivery Analyst on behalf of a Financial Services organisation.

Service Delivery Analyst

6 month FTC

Hybrid Working - Dublin City Centre based.

Brilliant opportunity to join a reputable organisation with a competitive salary offering.

Responsibilities:

  • Analyse reports and dashboards provided.
  • Attend Service Reviews and operational calls to ensure terms of Service are upheld.
  • Prepare reporting and distribute to relevant parties.
  • Establish and report on Continuous Service Improvement plans and collaborate with stakeholders on 3rd party process development.
  • Support the IT Controller to ensure all IT controls are reported and available for compliance auditing.
  • Oversee suppliers on audit finding remediation.
  • Manage the Third Party Risk Management engagement with FCRM suppliers.
  • Support on DORA project.

Requirements:

  • 3-5 years of previous experience in an Irish Financial Services organisation within Service Delivery.
  • Qualification or equivalent in relevant specialism.
  • Keen understanding of a highly regulated industry and proven exposure to contract management.
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