Policy Enforcement Operations Manager, EMEA Lead

2 weeks ago

Dublin, Dublin City, Ireland Spotify AB Full time

We are in search of an exceptional Manager to head the EMEA policy enforcement operations team in Trust & Safety. You will lead a team of support specialists to solve internal and external inquiries, including crisis management and high tier escalations.

Location

  • Dublin

Job type

Permanent

You are a natural leader and a problem solver who excels in a fast paced environment, can create structure in ambiguous spaces, and influence cross-functional teams to drive solutions.

What You'll Do

  • Act as the primary contact for blocking issues in the EMEA region, guaranteeing accurate prioritization and resolving any challenges the team encounters to address them accurately.
  • Manage a team of reviewers, focusing on growth and learning opportunities, providing active mentoring, unblocking barriers to success, and tracking work progress.
  • Lead and advise on high-profile and/or time-sensitive blocking issues.
  • Set clear goals and summarize operational progress for the Trust & Safety team.
  • Define operations strategies and implement scalable processes to ensure successful and consistent policy enforcement globally.
  • Work closely with various collaborators from different departments (product, engineering, legal, comms, etc.) to enhance and expand content moderation at Spotify.
  • Communicate policy enforcement processes, concepts, and updates effectively to leadership and cross-functional partners across time zones.
  • This role requires some non-standard hours, including weekends, holiday coverage, and on-call duties.

Who You Are

  • You hold a BA/BS degree.
  • 6+ years experience in content moderation operations, managing crisis response, forecasting needs using data, enforcing policies for various user-generated content.
  • You have 2+ years of people management experience.
  • Experience hiring and leading operations teams, establishing goals, and measuring progress.
  • Your strength lies in managing time-sensitive critical issues and making complex decisions, addressing challenging partner concerns and bottlenecks with a proactive approach.
  • Experience working with US, APAC, and EMEA time zones and can understand business needs and translate them into regional goals.
  • A proven ability to lead multiple projects simultaneously, facilitate critical conversations with ease, and balance competing priorities under pressure.
  • Experience working with vendors, triaging cases, and focusing on improving our moderation experience and mitigating challenges.
  • A deep understanding of online safety trends and global legal landscapes.
  • A track record of demonstrating data and insights to improve operations performance, enabling data-driven and informed prioritization across operations.
  • Possess outstanding communication skills, able to represent Trust & Safety in any situation and synthesize complex information for all audiences.
  • Excel in program and collaborator management, communicate effectively in a distributed team, and understand cultural contexts.
  • Demonstrate good judgement and can be hands-on if necessary to address critical issues.
  • A self-starter, resilient, and passionate about keeping our community safe.
  • Experience with Salesforce; SQL/Data analytics skills are a huge plus.

Where You'll Be

  • This role is based in Dublin, Ireland.
  • We offer you the flexibility to work where you work best There will be some in-person meetings, but it still allows for flexibility to work from home. We ask that you come to the office 2 to 3 times per week.

Extensive learning opportunities, through our dedicated team, GreenHouse.

Flexible share incentives letting you choose how you share in our success.

Global parental leave, six months off - fully paid - for all new parents.

All The Feels, our employee assistance program and self-care hub.

Flexible public holidays, swap days off according to your values and beliefs.

Learn about life at Spotify

You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world's most popular audio streaming subscription service with a community of more than 500 million users.

#J-18808-Ljbffr

  • EMEA Policy Enforcement Lead

    2 weeks ago

    Dublin, Dublin City, Ireland Spotify Full time

    About This Role:As a Policy Enforcement Operations Manager, you will play a critical role in shaping our policy enforcement strategy and leading our EMEA policy enforcement operations team. You will be responsible for leading a team of support specialists to solve internal and external inquiries, including crisis management and high-tier...

  • Senior EMEA Policy Enforcement Lead

    7 days ago

    Dublin, Dublin City, Ireland Spotify Ab Full time

    About the RoleWe are looking for a highly skilled Policy Enforcement Operations Manager to lead our EMEA policy enforcement operations team. As a key member of the Trust & Safety team, you will be responsible for leading a team of support specialists to solve internal and external inquiries, including crisis management and high-tier escalations.Your Key...

  • Policy Enforcement Operations Manager

    7 days ago

    Dublin, Dublin City, Ireland Spotify Ab Full time

    Job OverviewWe are seeking an exceptional Policy Enforcement Operations Manager, EMEA Lead to head the EMEA policy enforcement operations team in Trust & Safety.This role requires a natural leader and problem solver who excels in a fast-paced environment, can create structure in ambiguous spaces, and influence cross-functional teams to drive solutions.

  • Policy Enforcement Operations Manager, EMEA Lead

    2 weeks ago

    Dublin, Dublin City, Ireland Spotify Full time

    We are in search of an exceptional Manager to head the EMEA policy enforcement operations team in Trust & Safety. You will lead a team of support specialists to solve internal and external inquiries, including crisis management and high tier escalations.You are a natural leader and a problem solver who excels in a fast paced environment, can create structure...

  • EMEA Policy Enforcement Manager

    2 weeks ago

    Dublin, Dublin City, Ireland Spotify AB Full time

    About the RoleThis is a fantastic opportunity to lead our EMEA policy enforcement operations team in Trust & Safety. As a Content Moderation Lead, you will be responsible for managing a team of support specialists to solve internal and external inquiries, including crisis management and high-tier escalations.Key Requirements:Proven experience in content...

  • Policy Enforcement Operations Lead

    4 days ago

    Dublin, Dublin City, Ireland Spotify Ab Full time

    We are seeking a seasoned Manager to oversee the EMEA policy enforcement operations team within Trust & Safety.You will lead a group of support specialists in resolving internal and external inquiries, including crisis management and high-priority escalations.Responsibilities:Act as the primary point of contact for blocking issues in the EMEA region,...

  • Global Policy Enforcement Team Head

    6 days ago

    Dublin, Dublin City, Ireland Spotify Ab Full time

    Role SummaryThe Policy Enforcement Operations Manager, EMEA Lead will play a critical role in driving the success of our policy enforcement operations team. This is an exciting opportunity to lead a talented team of professionals and make a meaningful impact on our business.Your Key DeliverablesDevelop and implement effective strategies to improve policy...

  • YouTube Enforcement and Operations Lead, Policy Development

    1 week ago

    Dublin, Dublin City, Ireland Google Full time

    About the TeamOur Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world. We work closely with teams across Google to deliver bold solutions in abuse areas such as malware, spam, and account hijacking.We're a diverse team of Analysts, Policy Specialists, Engineers, and Program Managers who...

  • Global Policy Operations Manager

    2 weeks ago

    Dublin, Dublin City, Ireland Spotify Full time

    Job Description:We are seeking an exceptional Policy Enforcement Operations Manager to lead our EMEA policy enforcement operations team in Trust & Safety. As a key member of our team, you will be responsible for leading a team of support specialists to solve internal and external inquiries, including crisis management and high-tier escalations.Key...

  • Policy and Compliance Strategist

    2 weeks ago

    Dublin, Dublin City, Ireland Spotify Full time

    About The Job:As a Policy Enforcement Operations Manager, you will lead our EMEA policy enforcement operations team in Trust & Safety. You will be responsible for leading a team of support specialists to solve internal and external inquiries, including crisis management and high-tier escalations.Key Areas of Focus:Act as the primary contact for blocking...

  • Global Policy Enforcement Specialist

    19 hours ago

    Dublin, Dublin City, Ireland Google Full time

    Job Description:We are seeking a highly skilled Policy Enforcement Manager to join our team at YouTube, focused on Violent Extremism content policies.This role involves enforcing YouTube's Violent Extremism (VE) content policies, ensuring high-quality policy enforcement, and overseeing various enforcement workflows. The ideal candidate will work closely with...

  • Head of EMEA Content Moderation

    2 weeks ago

    Dublin, Dublin City, Ireland Spotify Full time

    Leading Our EMEA Policy Enforcement Team:As a Policy Enforcement Operations Manager, you will lead our EMEA policy enforcement operations team in Trust & Safety. You will be responsible for leading a team of support specialists to solve internal and external inquiries, including crisis management and high-tier escalations.Our Expectations:Act as the primary...

  • Global Policy Operations Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland Spotify AB Full time

    About the PositionThis is a unique opportunity to lead our EMEA policy enforcement operations team in Trust & Safety. As a Senior Operations Director, you will be responsible for managing a team of support specialists to solve internal and external inquiries, including crisis management and high-tier escalations.Key Requirements:Proven experience in content...

  • Policy Enforcement Manager, Youtube Livestream And New Products

    1 week ago

    Dublin, Dublin City, Ireland Google Full time

    Policy Enforcement Manager, YouTube Livestream and New Productscorporate_fare YouTube place Dublin, IrelandApplyMinimum Qualifications:Bachelor's degree or equivalent practical experience.4 years of experience in policy writing to translate information into clear, concise guidelines.Preferred Qualifications:Experience in leading end-to-end design and...

  • Policy and Operations Lead

    19 hours ago

    Dublin, Dublin City, Ireland Google Full time

    Role Summary:This Policy Enforcement Manager position is a critical role in preventing violative content from appearing on YouTube. The ideal candidate will have expertise in content policy, operations, and enforcement, as well as strong analytical and communication skills.About Our Values:We believe that everyone deserves to have a voice and that the world...

  • Safety Operations Manager EMEA

    1 week ago

    Dublin, Dublin City, Ireland Amazon Full time

    We are seeking a skilled Safety Operations Manager to join our team in EMEA. As a key member of our operations team, you will be responsible for ensuring the safe operation of our facilities and equipment.Your primary focus will be on:Implementing and enforcing health and safety policies and procedures;Conducting regular health and safety inspections and...

  • Digital Policy Enforcer

    1 week ago

    Dublin, Dublin City, Ireland Coyle Consulting Full time

    Job DescriptionAs a Quality Analyst, you will work closely with engineers to enhance algorithms, enforce policy standards, and analyze data to detect patterns of abuse.Required Skills & ExperienceStrong critical thinking skills with the ability to make policy decisions in grey areas.Experience in content moderation, ad review, or quality assurance.Deep...

  • Law Enforcement Response Specialist, EMEA

    2 weeks ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    Social network you want to login/join with:Law Enforcement Response Specialist, EMEA - Trust & Safety (Specified Purpose Contract), DublinClient: TikTokLocation:Dublin, IrelandJob Category:OtherEU work permit required:YesJob Reference:d8ce265fc82cJob Views:1Posted:02.04.2025Expiry Date:17.05.2025Job Description:TikTok is the leading destination for...

  • Policy Enforcement Manager, Violent Extremism, YouTube T&S

    21 hours ago

    Dublin, Dublin City, Ireland Google Full time

    Policy Enforcement Manager, Violent Extremism, YouTube T&Scorporate_fare Google place Dublin, IrelandApplyMinimum Qualifications:Bachelor's degree or equivalent practical experience.4 years of experience in operations such as trust and safety, scaled operations, intelligence analysis or organizational optimization.Experience with data analysis and...

  • Senior Operations Director

    2 weeks ago

    Dublin, Dublin City, Ireland Spotify AB Full time

    Job DescriptionWe are seeking an exceptional leader to head the EMEA policy enforcement operations team in Trust & Safety. As a Senior Operations Director, you will lead a team of support specialists to solve internal and external inquiries, including crisis management and high-tier escalations.Key Responsibilities:Act as the primary contact for blocking...