Customer Success Manager

4 weeks ago

Galway, Galway, Ireland PlaceMe Recruitment Full time
Overview

The role of the Customer Success Manager is to provide a primary point of contact for corporate clients, to drive product adoption and ensure ongoing customer satisfaction and retention.

Qualifications
  • 3+ years' experience in customer success, relationship management or account management, preferably in a B2B Enterprise SaaS environment
  • A passion for enhancing the customer experience
  • Exceptional communication skills, highly organized, collaborative and detail oriented
  • Experience building and maintaining relationships, while working to migrate churn and drive engagement and renewals
  • Strong ability to influence through persuasion, negotiation, and consensus building
  • Great capacity for customer interaction, conflict resolution and a desire to help our customers reach their goals
  • Ability to make decisions and take ownership
  • Excellent analytical and problem-solving skills
  • Self-motivated, able to work with minimal supervision and be accountable
Responsibilities

Responsible for onboarding new customers to ensure they get the most from our clients' leading SaaS platform.

Help define and optimize the customer journey and have a technical aptitude/hunger for understanding our product.

#J-18808-Ljbffr

  • Customer Success Manager

    3 weeks ago

    Galway, Galway, Ireland Genesys Full time

    Customer Success Manager (English + EU Language)Customer Success Manager (English + EU Language)Apply locations Galway, Ireland time type Full time posted on Posted Yesterday job requisition id JR106727Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and...

  • Customer Success Manager

    3 weeks ago

    Galway, Galway, Ireland Genesys Full time

    Customer Success Manager (English + EU Language)Customer Success Manager (English + EU Language)Apply locations Galway, Ireland time type Full time posted on Posted Yesterday job requisition id JR106727Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees....

  • Customer Success Manager

    3 days ago

    Galway, Galway, Ireland Genesys Full time

    Customer Success Manager (English + EU Language)Customer Success Manager (English + EU Language)Apply locations Galway, Ireland time type Full time posted on Posted Yesterday job requisition id JR106727Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees....

  • Customer Success Professional

    18 hours ago

    Galway, Galway, Ireland beBeeCustomerSuccess Full time

    Customer Success ProfessionalThe role of the Customer Success Professional is to empower customers to achieve their business objectives through effective onboarding, adoption, and utilization of our cloud-based solutions. This involves working closely with cross-functional teams to deliver proactive, needs-based support that drives customer loyalty and...

  • Customer Success Coordinator

    6 days ago

    Galway, Galway, Ireland beBee Careers Full time

    Customer Success CoordinatorThe RoleWe are seeking a highly skilled Customer Success Coordinator to join our team. As a Customer Success Coordinator, you will be responsible for working with customers and partners to improve product onboarding, adoption, and retention.Duties and ResponsibilitiesWork collaboratively with customer success teams to ensure the...

  • Customer Success Specialist

    3 weeks ago

    Galway, Galway, Ireland Cpl Resources - Galway Full time

    Customer Success Specialist My client, a globally recognised provider of innovative CRM solutions, helping small businesses in over 80 countries shift their focus from data storage to proactive sales growth.In 2024, Forbes Advisor named us one of the best simple CRMs in the world.As the product continues to evolve, we are seeking a tenacious Customer Success...

  • Customer Success Specialist

    2 days ago

    Galway, Galway, Ireland Cpl Healthcare Full time

    Customer Success SpecialistMy client, a globally recognised provider of innovative CRM solutions, helping small businesses in over 80 countries shift their focus from data storage to proactive sales growth. In 2024, Forbes Advisor named us one of the best simple CRMs in the world.As the product continues to evolve, we are seeking a tenacious Customer Success...

  • Customer Success Manager Senior Advisor

    1 week ago

    Galway, Galway, Ireland TN Ireland Full time

    Social network you want to login/join with:Customer Success Manager Senior Advisor - EMEA, Galwaycol-narrow-leftClient:SAPLocation:Galway, IrelandJob Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:0b907eb302b9Job Views:3Posted:02.05.2025Expiry Date:16.06.2025col-wideJob Description:We help the world run betterAt SAP, we enable you to...

  • Customer Success Specialist

    2 weeks ago

    Galway, Galway, Ireland Cpl Full time

    My client, a globally recognised provider of innovative CRM solutions, helping small businesses in over 80 countries shift their focus from data storage to proactive sales growth. In 2024, Forbes Advisor named us one of the best simple CRMs in the world.As the product continues to evolve, we are seeking a tenacious Customer Success Specialist who is...

  • Customer Success Professional

    2 weeks ago

    Galway, Galway, Ireland beBee Careers Full time

    We are seeking a highly motivated and proactive Customer Success Specialist to join our team.Job Description:Cultivate Client Relationships: Conduct routine check-ins and business reviews to grasp evolving customer requirements, fostering trust and confidence.Product Expertise: Develop in-depth knowledge of our CRM and industry trends to deliver high-quality...