Deal Desk

About Us
We are a global FinTech & RegTech success story growing rapidly across North America, Europe and Asia. We are customer centric and passionate about our clients. We have an amazing market-fit and are operating in the right market with the right solutions. Our clients are facing evolving risks, massive cost increases, and a crowded competitive landscape, compromising their growth trajectory and overall profitability. Fenergo is leading the market transformation of Client Lifecycle Management, designed to drive automation and scale, improve our clients' user experience, and accelerate the adoption of Cloud Services within our industry. As such, we are a category-killer in our segment. Our brand exemplifies credibility and thought leadership, garnering numerous awards for our digital customer journeys, solutions and services. Today, we are on track to eclipsing 2B USD in valuation and will accelerate towards 3-4B USD within 3 years.

What does this role entail?
If you are hard-working, diligent, self-motivating and enjoy being part of an organization with exciting revenue growth plans, we would like to speak to you. Fenergo is shaping the future of this industry and you will be afforded an opportunity to significantly impact the revenue growth of a major target market for the company.

As Deal Desk - Senior Analyst, you will be the central point of contact for Fenergo's customers and prospective customers for commercial and contractual information. This will include facilitating new sales and incremental sales opportunities by liaising with Fenergo's sales, technical and legal teams to deliver timely information and documentation to customers. You will ensure that Fenergo speaks to customers with "one voice" and help maintain consistency of our commercial and contractual approach from engagement to engagement. You also will be responsible for maintaining all commercial data about our customer base and providing clear and accurate reports to our senior management as requested.

Your Responsibilities

• Oversee the end-to-end management of the contracting process, including managing all commercial related documentation for customers.
• Work directly with sales reps to structure complex deals, ensuring alignment with pricing guidelines and discounting policies.
• Evaluate contract terms, pricing, and special requirements to ensure compliance with internal policies and external regulations.
• Coordinate with SMEs to draft responses to our Subscription Agreement.
• Serve as the primary point of contact for customer queries related to the sales process and related documentation, while ensuring timely and accurate customer responses.
• Oversee the management of contracts throughout their lifecycle, from initiation through to renewal or termination, including amendments and enforcement of terms.
• Continuously assess and improve sales processes and workflows to increase efficiency, reduce errors, and enhance customer satisfaction.

Requirements

Key Expectations

• Proven experience in Deal Desk management, preferably within a B2B environment.
• Capability to lead and motivate a team, manage projects, and drive sales operational efficiencies.
• Excellent at managing multiple priorities, deadlines, and tasks efficiently.
• Strong understanding of digital tools, platforms, and technologies used for sales operations, such as CRM systems, sales automation software, content management systems, and data analytics tools.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build strong relationships with stakeholders.
• Analytical mindset with the ability to interpret data, draw insights, and make data-driven decisions.
• Self-motivated and proactive, with the ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong project management skills, with the ability to plan, execute, and monitor digital initiatives effectively.
• Creative problem-solving abilities and a passion for innovation and continuous improvement.

Our promise to you
We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing, highly collaborative team that works cross-functionally to accommodate our clients' needs.

What we value is at the CORE of how we succeed:

• Collaboration: Working together to achieve our best.
• Outcomes: Drive Success in every engagement.
• Respect: A collective feeling of inclusion and belonging.
• Excellence: Continuously raising the bar.

Benefits

What's in it for you?

• Healthcare cover through the VHI.
• Company pension contribution.
• Life assurance/ Income protection.
• 23 days annual leave.
• 3 company days.
• Annual bonus opportunity.
• Work From Home set-up allowance.
• Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management.
• Other competitive company benefits, such as flexible working hours, work from home policy, bike to work scheme, sports and social committee, weekly fitness and sports classes, and much more.
• Buddy system for all new starters.
• Collaborative working environment.
• Extensive training programs, classroom and online, through 'Fenergo University.'
• Opportunity to work on a cutting-edge Fintech Product, using the latest tools and technologies.
• Defined training and role tracking to allow you to see and assess your own career development and progress.
• Active sports and social club.
• State of the art offices in the heart of Dublin's Docklands with great facilities, canteen and games area.

Diversity, Equality, and Inclusivity
Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.

Mid-Senior level

Full-time

Industries: IT Services and IT Consulting