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Reservations Supervisor

4 weeks ago

Dublin, Dublin City, Ireland TN Ireland Full time

We are currently recruiting a Reservations Supervisor to join the team of this busy contemporary four star hotel in North Co Dublin. Reporting to the Revenue Manager and working in close conjunction with the Front Office and Sales departments, this role is responsible for maximising revenue through effective reservations management, driving occupancy, average rate and market share performance.

Key responsibilities include:

  • Handle all individual direct Reservations and small groups
  • Respond to all enquiries, ensuring timely submission of quotations to clients and systematic follow up of all enquiries/quotations
  • Manage all bookings from provisional booking stage through to final bill payment and acknowledgement
  • Ensure all emails are handled and managed efficiently
  • Encourage and develop relationships with new and existing clients, working closely with the sales department to drive business for all departments of the hotel
  • Liaise with and work closely with the Revenue Manager
  • Participate in and contribute to the hotel's regular Sales & Revenue meetings and ensure all relevant reports are timely and accurate

The ideal candidate will have:

  • At least two years' experience in the Reservations department of a large four star hotel with a mix of leisure, corporate and function business; experience within other hotel departments is an added advantage.
  • Excellent communication skills with fluent written and verbal English
  • Genuine commitment to delivering top levels of guest service
  • Strong systems knowledge, experience with Guestline PMS is an advantage
  • Team player
  • Keen attention to detail with excellent organisational skills

Send in your CV today to apply for this role

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