After-Sales Administrator

This is a varied and rewarding position that blends administrative responsibilities with customer service support. As an After-Sales Administrator, you will play a key role in ensuring the smooth daily operation of our support department. You will be responsible for scheduling call-outs, handling warranty claims, taking customer calls, raising purchase orders, and supporting the wider team to keep services running efficiently. Acting as a central link between customers, subcontractors, and internal teams, you will help ensure that all after-sales activities are delivered to a high standard.

Founded in 2001, our company has been at the forefront of energy innovation for over 20 years, expanding our team by over 225% since 2021, following the successful launch of our Home Energy Upgrade division.
With considerable expertise in delivering cost and energy savings nationwide, we are proud to have completed over 15% of SEAI's One Stop Shop and CEG projects in 2024.
As part of our growth strategy, we have acquired a larger facility currently undergoing upgrades to include both a warehouse and modern office space. The offices will feature state-of-the-art amenities such as a showroom, training facilities, customer meeting rooms, and virtual meeting pods designed to meet the increasing demand for online consultations and presentations.

• Customer & After-Sales Support

  • Handle customer queries via phone and email, ensuring a professional and efficient response.

  • Provide clear updates to customers regarding service progress and resolution times.

  • Assist with warranty claims, service bookings, and customer case tracking.

• Administrative Duties

  • Manage and update internal systems, ensuring accurate records of support cases and maintenance schedules.

  • Process documentation, service reports and purchase orders.

  • Coordinate with suppliers, contractors, and internal teams for parts ordering, scheduling, and job allocation.

• Departmental Support

  • Act as the central link between customers, subcontractors, and internal teams to ensure smooth after-sales operations.

  • Assist in preparing service-related documentation and reports.

  • Support the continuous improvement of after-sales processes to enhance customer satisfaction.

• Strong administrative and organisational skills with excellent attention to detail.

• Confident communicator, both over the phone and in writing.

• Ability to prioritise multiple tasks and manage workload effectively.

• Proficient in using IT systems and maintaining accurate records.

• Previous experience in an administrative or customer support role (advantageous but not essential).

• Flexible working hours

• Competitive salary commensurate with experience

• Performance related bonus

• Bike to Work scheme

• Onsite parking

• Employee Discounts

• Company Paid Leave

• Further educational support, training and development opportunities

• Sports and Social events and activities