Associate Customer Success Manager

2 weeks ago

Dublin, Dublin City, Ireland ServiceNow Full time

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Client:

ServiceNow

Location:

Dublin, Ireland

Job Category:

Other

EU work permit required:

Yes

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Job Reference:

bab3a0f20d9f

Job Views:

11

Posted:

19.08.2025

Expiry Date:

03.10.2025

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Job Description:

The Customer Success Manager acts as an advocate for our customers, overseeing a portfolio to help them achieve business outcomes and foster adoption of ServiceNow products. Responsibilities include understanding customer needs, ensuring product health, promoting success stories, maximizing value, and resolving escalated issues.

Qualifications:

  • Experience with AI integration in workflows, decision-making, or problem-solving
  • 2+ years in customer professional services or related support
  • Ability to provide comprehensive services independently
  • Experience resolving issues analytically
  • Collaborative work experience
  • ServiceNow certifications a plus
  • Ability to work in Dublin 2-3 times a week

We encourage candidates from diverse backgrounds and non-traditional paths to apply, valuing inclusivity and big dreams.

Additional Information:

  • Work personas include flexible, remote, or in-office options, depending on the role
  • ServiceNow is an equal opportunity employer, considering all qualified applicants without discrimination
  • Accommodations available for applicants requiring assistance in the application process
  • Employment may require export control approval for positions with access to controlled technology
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