Part Time Service Manager

4 weeks ago

Cork, Cork, Ireland TN Ireland Part time

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Client:Location:

Cork, Ireland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

7dac40c8756e

Job Views:

4

Posted:

19.04.2025

Expiry Date:

03.06.2025

Job Description:

Part Time Service Manager - Bandon Road, Co. Cork

Employment Type: Flexible Hours

We are Ireland's largest retailer providing fashion, homewares and food for our loyal customers. We operate 134 stores across Ireland, Northern Ireland, and Spain, as well as a growing online store. Our guiding principle is to deliver excellent quality products at competitive prices and we are constantly developing our product ranges.

We currently have a vacancy for a Part Time Service Manager. As a Service Manager you will learn about the business while developing your product knowledge and people management skills. As part of the management team within your store, you will also ensure that our standards of customer care are maintained and improved on an ongoing basis.

This position is 100 hours per month, scheduled between 3 to 4 days per week, which will include late nights and weekends.

Key Responsibilities:

  1. To deliver the Dunnes Stores principles of operations and customer service.
  2. Lead the team, in a manner appropriate to the Brand, to deliver the agreed business strategy.
  3. Ensuring all relevant trading safely and legal policies are in place and adhered to.
  4. Maximizing sales through analyzing sales data, department trading patterns and pre-empting customer needs and demands.
  5. Demonstrating through role modeling how to deliver excellent customer service ensuring the "Dunnes Stores Experience" customer service programme is delivered.
  6. Be constantly on the lookout for innovative ideas inside & outside the business.
  7. Coaching the team to be passionate and knowledgeable about sales, product availability, merchandising & display standards, variation prevention, pricing, ticketing, hygiene and most importantly customer service.
  8. Provide feedback to senior managers on performance, key customer service developments and operational issues.

Requirements:

  1. Good communication, coaching and leadership skills.
  2. Customer focused.
  3. Organizational and time management skills.
  4. Commercial mind-set and appropriate product knowledge.
  5. Problem solving & decision making.
  6. Merchandising skills.
  7. People management skills.
  8. IT skills.
  9. Department or team leader level experience in a fast-paced retail environment & customer focused business is preferable but not essential.
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