Service Delivery Manager
2 weeks ago
Direct message the job poster from Realtime Recruitment
We are looking for a highly skilled Service Delivery Manager to join our Clients team for a 6-month rolling contract. In this role as a SDM you would be responsible for overseeing the delivery of services to clients or customers, ensuring that services meet agreed-upon standards, timelines, and expectations.
Key Responsibilities:
- Ensuring that services are delivered on time, within budget, and according to the service level agreements and contractual terms.
- Overseeing the resolution of service issues, managing escalations, and ensuring that incidents are handled efficiently and effectively.
- Identifying opportunities for service improvement and efficiency gains, driving process enhancements, and ensuring that services evolve with changing client needs and technological advancements.
- Ensuring that the necessary resources, both human and technological, are available to meet the service requirements.
- Identifying potential risks to service delivery and developing mitigation strategies.
Requirements:
- Proven experience in a Service Delivery Manager role or similar service management positions, ideally within IT, healthcare, insurance, or telecommunications sectors.
- Excellent communication, organizational, and interpersonal skills with the ability to manage client relationships effectively.
- Strong problem-solving skills with the ability to handle service escalations and resolve issues promptly.
- Ability to work independently and manage multiple priorities effectively in a remote work environment.
- A proactive, results-oriented approach with a focus on driving service excellence.
Please note, candidates must be eligible to work in Ireland without restriction (Stamp 4)
Seniority levelMid-Senior level
Employment typeContract
Job functionInformation Technology and Project Management
IndustriesFinancial Services, Hospitals and Health Care, and Insurance
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