Business Support with Junior BI/Reporting
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We are recruiting for a Business Support / Reporting Support Analyst to join a team within a large pharmaceutical organisation in Cork.
This role would suit someone with experience supporting business users and managing day-to-day queries who also has some hands-on exposure to Power BI and Power Automate.
The Role
You will be responsible for supporting day-to-day business processes, managing incoming queries and ensuring requests are followed through in a timely manner. You will also work with existing Power BI dashboards and Power Automate flows, monitoring them and carrying out basic troubleshooting where required.
Key Responsibilities
- Manage a shared inbox and respond to business user queries.
- Support queries relating to account status, training and registration.
- Follow established processes across different vendors and systems.
- Ensure account requests are processed in a timely manner.
- Use and monitor existing Power BI dashboards.
- Refresh dashboards and check that processes have completed successfully.
- Use and monitor existing Power Automate flows.
- Carry out basic troubleshooting of dashboards and flows.
- Identify issues and elevate where appropriate.
- Provide clear and timely support to business users.
Experience Required
- Previous experience in business support, operations support, reporting support or a similar environment.
- Experience handling and responding to business user queries.
- Basic working knowledge of Power BI.
- Basic working knowledge of Power Automate.
- Strong troubleshooting and problem-solving skills.
- Good communication and organisational skills.
- Comfortable learning and following different business processes.
HYBRID, Cork, 12 month contract
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