Bilingual (French) B2B Customer Support Representative-EMEA

2 days ago

Cork, Cork, Ireland Keeper Security, Inc. Full time

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Keeper is hiring talented Bilingual (French) B2B Customer Support Representatives to join the Keeper Customer Support, EMEA team. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.

Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing customer relationships in this pivotal role

About Keeper

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper's affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance across an entire enterprise. Trusted by millions of individuals and thousands of organization's, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.

You're right for this job if you:

  • Have experience answering incoming customer calls, tickets & chats regarding product problems, service questions and general client concerns
  • Love to take on complex technical questions
  • Excel at customer service and be able to problem solve to turn frustrated clients into happy clients
  • Want to work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Can maintain a high level of professionalism and establish a positive rapport with every client
  • Can balance problem solving and escalating more in-depth issues to the Tier 2 team

Requirements
  • An Associate's Degree in a technology-related field and/or 1+ years of Customer Service experience in the Technology industry
  • Bilingual fluency, ability to write, read, and speak both English and French
  • Familiarity with Salesforce experience, or similar technology
  • Hands on experience with Google Suite and MS-office tools
  • Excellent communication and customer service skills
  • Knowledge of technical troubleshooting

Preferred Requirements:
  • Bachelor's Degree
  • Knowledge of Keeper Security tools and applications
  • Technical proficiency with smartphones, tablets and computers

Benefits
  • Onsite lunches
  • Private healthcare (no wait period)
  • Pension contribution (no wait period)
  • Sick Pay
  • Bike-to-Work Scheme (if local)
  • Above Market annual Bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesTechnology, Information and Internet

Referrals increase your chances of interviewing at Keeper Security, Inc. by 2x

Sign in to set job alerts for "Customer Support Representative" roles.Insurance Customer Support – Personal LinesInsurance Customer Support – Personal LinesGrade V Staff Officer Oifigeach Foirne Grád V, Personal Assistant and Business Support, Office of the Regional Director of People, HSE South West SWMA79810

County Cork, Ireland €65,000.00-€70,000.00 2 weeks ago

Carrigtwohill, County Cork, Ireland 5 days ago

Macroom, County Cork, Ireland €32,500.00-€37,500.00 2 weeks ago

Ballyedmond Little, County Cork, Ireland 5 days ago

Little Island, County Cork, Ireland 1 month ago

Kerry Pike, County Cork, Ireland 1 month ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Bilingual (French) Training Specialist, EMEA

    3 weeks ago

    Cork, Cork, Ireland Keeper Security, Inc. Full time

    Keeper is hiring a motivated and passionate Bilingual (French) Training Specialist to join an expanding team within our EMEA B2B Support division. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable...

  • Bilingual (French) Training Specialist, EMEA

    3 weeks ago

    Cork, Cork, Ireland Keeper Security, Inc. Full time

    Keeper is hiring a motivated and passionate Bilingual (French) Training Specialist to join an expanding team within our EMEA B2B Support division. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable...

  • Inside Sales Representative MM, Bilingual

    4 weeks ago

    Cork, Cork, Ireland Keeper Security, Inc. Full time

    Inside Sales Representative MM, Bilingual (French) - EMEAKeeper is hiring a driven, bilingual Inside Sales Representative (French speaking) to join our high producing EMEA sales team. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote...

  • Bilingual (Spanish) Systems Support Engineer, EMEA

    2 weeks ago

    Cork, Cork, Ireland Keeper Security, Inc. Full time

    Keeper is hiring a driven Bilingual (Spanish/English) Systems Support Engineer to join our B2B EMEA support team. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.Keeper's cybersecurity...

  • Bilingual Technical Support Specialist

    7 days ago

    Cork, Cork, Ireland beBeeTechnical Full time €90,000 - €110,000

    Job Title: Bilingual Systems Support EngineerWe are looking for a highly skilled and motivated Bilingual (Spanish/English) Systems Support Engineer to join our EMEA support team. The ideal candidate will be responsible for providing technical support to clients, troubleshooting complex technical issues, and communicating effectively with customers.Key...

  • Inside Sales Representative SMB, Bilingual

    4 weeks ago

    Cork, Cork, Ireland Keeper Security, Inc. Full time

    Keeper is hiring a driven Inside Sales Representative (French speaking) to join our high producing EMEA sales team. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.Keeper's cybersecurity...

  • Inside Sales Representative SMB, Bilingual

    4 weeks ago

    Cork, Cork, Ireland Keeper Security, Inc. Full time

    Keeper is hiring a driven Inside Sales Representative (French speaking) to join our high producing EMEA sales team. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.Keeper's cybersecurity...

  • Inside Sales Representative SMB, MSP-EMEA

    2 weeks ago

    Cork, Cork, Ireland Keeper Security, Inc. Full time

    3 days ago Be among the first 25 applicantsKeeper is hiring a driven, MSP focused Inside Sales Representative to join our high producing EMEA sales team. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.Keeper's cybersecurity software is trusted...

  • Bilingual (Spanish) Systems Support Engineer, Emea

    2 weeks ago

    Cork, Cork, Ireland Keeper Security, Inc. Full time

    Keeper is hiring a driven Bilingual (Spanish/English) Systems Support Engineer to join our B2B EMEA support team.Qualified candidates must permanently reside in Ireland.This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.Keeper's cybersecurity...

  • Inside Sales Representative MM, Bilingual

    5 days ago

    Cork, Cork, Ireland Keeper Security, Inc. Full time

    Keeper is hiring a driven, bilingual Inside Sales Representative (Dutch speaking) to join our high producing EMEA sales team. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.Keeper's...