Customer Success Manager
2 weeks ago
Title: Customer Success Manager
Location: Cork / Ireland preferred
Package: €70K+ base salary with full benefits (pension, health insurance, generous annual leave)
About the Role
We're hiring a Customer Success Manager to join a growing SaaS business that supports over 15,000 teams across 70+ countries. This is a high-impact role focused on managing post-sale relationships, ensuring successful onboarding, and driving long-term customer satisfaction.
You'll manage a portfolio of 100+ accounts, including 15–20 high-touch clients who require deeper engagement. The role is centred on helping customers get the most out of the platform with no sales targets, just a strong focus on retention, value, and trust.
You'll report to the Head of Customer Success and work cross-functionally with Product, Support, and Commercial teams.
Key Responsibilities
- Manage a diverse portfolio of customers, including hands-on support for high-value accounts
- Lead onboarding and implementation for new clients, ensuring a seamless start
- Serve as the main point of contact for strategic and operational client support
- Build long-term, trust-based relationships across your customer base
- Help drive customer adoption, usage, and satisfaction over time
- Capture feedback and advocate for the voice of the customer internally
- Work closely with internal teams to solve problems and improve customer experience
Requirements
- Minimum of three years' experience in a Customer Success, Account Management, Technical Account Management, or Implementation Consultant role within a B2B software/technology business
- Must be technically minded to assist clients during onboarding and implementation onto the platform
- Must have excellent communication skills for managing clients and internal teams, and for building strong relationships within existing accounts
If you meet the above requirements and are interested in a new challenge, please click apply.
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