Customer Service Assistant

4 weeks ago

Maynooth, Co Kildare, Ireland BoyleSports Full time
Job Title: Customer Service Assistant
Department: Retail
Reporting to: Shop Manager
Location: Birr
Role Purpose

You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day-to-day responsibilities include assisting the Shop Manager and team to ensure the smooth operation of the store, maintaining high standards, accepting and paying out bets, and delivering excellent customer service. The role involves opening and closing the business, and occasionally managing shop operations.

Key Responsibilities
  1. Assist the Shop Manager and Assistant Manager with daily shop operations.
  2. Step up and lead shop operations in the absence of the Shop and Assistant Manager, including:
    1. Opening and closing the shop
    2. Managing and guiding the shop team
    3. Cash management procedures
  3. Occasionally manage the shop, providing development opportunities.
  4. Work effectively in a fast-paced retail environment, continuously upskilling through training and on-the-job support.
  5. Provide an outstanding customer experience with a helpful, friendly, and knowledgeable approach.
  6. Accept bets accurately and efficiently through multiple channels including betting terminals and in-shop transactions via the EPOS system.
  7. Act as a Brand Ambassador, introducing customers to the multi-channel/digital journey.
  8. Remain calm under pressure and seek continuous improvement for yourself and the shop.
  9. Maintain high standards of shop presentation throughout your shift.
  10. Follow all safety, compliance, and operational procedures diligently.
  11. Work effectively within a team environment.
  12. Adhere to Social Responsibility duties.
Knowledge, Skills, and Experience
Essential Skills and Experience
  1. Customer service focused
  2. Operate with trust and integrity
  3. Flexibility to operate across 7 days a week
  4. Adaptability to the shop environment
  5. Strong attention to detail and numeracy skills
  6. Enthusiastic about sports and events, with confidence to build rapport with customers
  7. Ambitious and driven to progress within the company
  8. Results-oriented with a focus on promoting the company brand
  9. Excellent communication skills
  10. Problem-solving and creative thinking abilities
  11. Organized, reliable, and dependable
  12. Proven cash handling skills
Desirable Skills and Experience
  1. Industry or retail experience is welcomed but not essential, as full training will be provided.

BoyleSports is an equal opportunity employer and welcomes applications from all qualified individuals.

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