Night Porter

Night Porter at Kilkea Castle Hotel & Golf Resort

Kilkea Castle Hotel is a 140-bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience. We are Great Place to Work 2024 certified and Georgina Campbells Four-Star Hotel of the Year 2024.

Our team members are the heart of our hotel, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests. Our mission is to provide exceptional guest experiences through excellent service, integrity, and by ensuring that every guest feels valued, safe, and at home.

Job title: Night Porter

Reporting to: Night Manager

• Provide efficient and courteous service to all guests during the night.
• Assist with guest check-ins, check-outs, room allocations, and issuing room keys when necessary.
• Deliver guest messages, mail, and provide wake-up calls.
• Respond to guest queries and requests, assisting with any arrangements required.
• Support with night audit procedures and safe preparation.
• Carry out regular Fire Walks, ensuring fire exits are clear and safety standards are maintained.
• Complete incident/accident reports when necessary and report maintenance issues to the maintenance team.
• Ensure health & safety regulations are adhered to and emergency procedures followed.
• Maintain all areas in a clean and well-presented condition.
• Provide a clear and accurate handover for the morning team.

• Previous experience in a similar role in a 3- or 4-star hotel is preferred.
• Knowledge of HotSoft or similar hotel software is an advantage.
• Must be reliable, punctual, and flexible to work night shifts.
• Strong communication and customer service skills.
• Ability to multitask and remain calm under pressure.
• Minimum 12 months valid work permit required.

• Discounts across entire resort
• Competitive hourly rate
• Meals while on duty
• Employee recognition
• Bike to Work scheme
• Employee Assistance Programme and PRSA scheme
• Continuous training and development

Kilkea Castle is an equal opportunities employer

• Entry level

• Full-time

• Other

• Food and Beverage Manufacturing

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