MES Support Engineer

2 weeks ago

Cork, Cork, Ireland Uniting Holding Full time
Catalyx is seeking a MES Support Engineer to join our team and work for our newly established team who are based on our customer site in Cork.

Who We Are

Catalyx specializes in the science of operational processes. With a footprint across North America and Europe, the company carefully automates and services R&D, production, packaging, and delivery processes—globally—with a sophisticated blend of products, technologies, and lifecycle services. The company was formed in 2022 after CXV Global (Crest Solutions, Xyntek, and VistaLink) and Panacea Technologies joined forces. For over three decades, Catalyx's partnership-based culture has helped organizations in production-intense, highly regulated industries optimize their operational efficiency, performance, and safety. To learn more about the company's experience and comprehensive suite of capabilities and solutions, visit www.catalyx.ai.

The Role

Catalyx is a trusted partner in delivering world-class lifecycle services to regulated and high-risk end markets. With a relentless commitment to innovation and excellence, we partner with life science and other highly regulated organisations, to empower them to enhance efficiency, and drive success. As part of this commitment, we are continuously developing our on-site teams to support the advancement of customer operations.

Responsibilities
  • Provide hands-on, onsite support for MES, SAP, and PI interface issues, with direct involvement in troubleshooting at the shop floor level.
  • Troubleshoot MES-related incidents and service requests directly on the production floor, ensuring minimal disruption to operations.
  • Participate in scheduled maintenance and ensure proper documentation of activities.
  • Execute support and sustainment tasks in alignment with business and GMP compliance requirements.
  • Resolve PAS-X-related issues onsite, including visibility of MO/PO, stuck records, peripheral device malfunctions, and general system access or performance concerns.
  • Provide real-time shop floor support to Manufacturing, guiding end users on MES navigation, eBR execution, and optimal system use to promote self-sufficiency.
  • Support change controls, CAPA processes, and integration of new product changes for GMBRs, MBRs, eBRs, and ESP across filling, inspection, and packaging operations.
  • Assist with platform and server maintenance activities as the primary onsite resource, managing system administration and technical support needs.
  • Engage actively with cross-functional project teams to build effective working relationships and ensure successful project execution.
  • Participate in gathering and documenting MES system requirements through client interaction, workflow analysis, and documentation review.
  • Contribute to fit-gap analysis between customer requirements and MES capabilities to inform system customization and enhancement.
  • Support the design and rollout of MES solutions to replace paper-based or manual processes, such as batch records, weigh & dispense, warehouse management, and material tracking.
  • Assist in testing MES systems and ensure readiness for deployment.

Requirements
  • Bachelor's degree in Engineering, Computer Science, Information Systems, or a related field.
  • 3+ years of experience working with MES platforms in a GMP-regulated manufacturing environment.
  • Experience with MES systems such as Werum PAS-X, Rockwell PharmaSuite, or Emerson Syncade is highly desirable.

Why Join Catalyx?

At Catalyx we understand that our people are our greatest asset. For this reason and many others, we take care of them. The team in Catalyx benefits from a Total Rewards package. This includes great personal benefits and professional growth opportunities.

Catalyx is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all individuals are valued, respected, and supported. We do not discriminate on the basis of race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We encourage applications from all qualified candidates, regardless of background, and strive to create a welcoming environment for everyone.

At Catalyx, we are committed to attracting the best global talent. We proudly support our international employees by offering assistance with Critical Skills Visa applications for eligible candidates.
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