Field Engineer

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About IMS Connect

IMS connect is a Wi-Fi, energy management, and guest technology partner in the hospitality and serviced living industry.

With our cutting-edge technology and expert support, we collaborate with our clients to create seamless, secure, and sustainable solutions that meet the evolving needs of their business. Our ability to design, deliver, and support has earned us the distinction of being the preferred provider for renowned brands throughout Ireland, the UK, and Europe.

Overview

We are currently looking to recruit a Leinster based Field Engineer for the IMS Engineering department. Location primarily in Dublin, but covering the island of Ireland, with projects also in the UK and Europe. The applicant will be joining a highly skilled, diligent, and initiative-focused team of engineers who take pride in every aspect of their work, and whose values represent the core principles of IMS connect. Building strong, mutually respectful, and professional relationships with our customers at every stage is fundamental to our business approach.

This is a full-time permanent position. We prioritize recruiting and developing the right people—those with the right skills, experience, and work ethic, customer and goal focus, and a mindset of innovation and reliability, aligning with IMS connect's core values.

The successful candidate will have opportunities to grow and learn, with autonomy to voice opinions and suggest operational improvements. The role involves responsibilities as a field engineer and administrative tasks to strengthen our service engineering presence across Ireland, the UK, and Europe. Immediate ability to travel across these regions is essential.

Roles And Responsibilities

• Onsite installation of IMS connect products including Wi-Fi, IPTV, AV, Digital Signage, IP Telephony, Casting, Energy Management.
• Configuration support onsite and in IMS connect offices, collaborating with our NOC department for Irish and international project deployments.
• Support and maintenance of IMS connect systems across client properties, responding within SLAs.
• Collaborate with peers in surveying, designing, and delivering network installations.
• Manage stock and equipment in coordination with procurement.
• Logistics management for project deliveries.
• Utilize CRM, documentation, and communication platforms effectively.
• Represent IMS connect professionally, respecting all stakeholders.

Essential Skills & Experience

• At least 2 years' experience in electrical, energy, security, or networking sectors.
• Excellent communication skills, both verbal and written.
• Strong organizational, prioritizing, and planning skills.
• Attention to detail and high standards of work quality.
• Customer service orientation.
• Full clean driving license.
• Solas Safepass or similar CSCS card.
• Willingness and ability to travel across Ireland and internationally immediately.

Desirable Skills & Experience

• Manual handling and working at heights certification (training provided).
• Experience with Office 365, Microsoft Teams, SharePoint, etc.
• Experience with CRM ticketing platforms.
• Background in electrical systems supporting Energy Management Solutions.

Location

The role is based in Dublin/Leinster, with flexibility to travel across Ireland, UK, and EU.

Benefits

• Competitive salary with performance incentives.
• Training and development opportunities.
• Company vehicle and equipment.
• Healthcare contribution.
• Pension scheme.

Application and Recruitment

IMS connect is committed to equality and diversity, supporting inclusivity at all levels. We provide accommodations for applicants as needed. Please contact us at hr@imsconnect.com for assistance.

If you are ambitious, customer-focused, and passionate about engineering solutions, we encourage you to apply and join our team.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Engineering and IT

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