Chief Information Officer

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Nostra is a leading Managed Service Provider (MSP) in Ireland, dedicated to delivering advanced IT solutions that enable businesses to build reliable, secure, and scalable IT foundations. With a commitment to continuous improvement, we serve a diverse range of industries, providing exceptional services that empower our clients to focus on their core business goals.

We are exponentially growing both in Ireland and internationally and we are looking to hire a Chief Information Officer responsible for leading the strategic and operational direction of internal technology infrastructure and process transformation. Reporting to the CEO, this role will play a critical part in building scalable, efficient systems, driving innovation, and ensuring a seamlessly integrated technology stack that supports our continued expansion.

Nostra has offices in Dublin, Galway and Cork.

Key Responsibilities:

• Develop and execute internal IT strategies that support company objectives, growth, and MSP service delivery excellence.
• Conduct a comprehensive audit of the existing technology stack.
• Benchmark internal systems and toolsets against current MSP industry standards and competitive offerings.
• Identify gaps, inefficiencies, or outdated platforms that hinder scalability or profitability.
• Lead an objective analysis of alternative technologies based on business fit, integration potential, licensing model, vendor support, and total cost of ownership.
• Present clear, data-backed recommendations to the executive team with ROI analysis and implementation timelines.
• Develop and implement a prioritized technology improvement roadmap aligned with business growth, service offerings, and client SLAs.
• Evaluate and implement technologies that improve operational efficiency, customer experience, and security.
• Collaborate with department heads to align technology with business processes and support cross-functional initiatives.

Process Transformation & Improvement

• Lead cross-functional initiatives to map existing business processes.
• Identify inefficiencies, bottlenecks, and areas for automation or streamlining across departments.
• Develop and implement continuous improvement frameworks, such as Lean, Six Sigma, or Kaizen.
• Establish KPIs and performance metrics to monitor and measure process improvements.

Operations & Management

• Oversee internal systems, automation tools and platforms, to ensure high performance of all service delivery tools.
• Provide oversight and leadership for internal IT projects, migrations, and tool integrations.
• Establish governance and best practices for documentation, change management, and ITIL processes.
• Manage vendor relationships, license compliance, and internal IT procurement.
• Lead, mentor, and develop the internal IT team, with a focus on proactive operations and innovation.
• Prepare and manage the internal IT budget and long-term technology roadmaps.

Requirements:

• 10+ years in senior IT leadership roles, operations or process improvement roles, ideally within an MSP or IT services company.
• Excellent communication and leadership skills with the ability to influence and drive change across departments.
• Bachelor's degree in information technology, Computer Science, Business Administration, or a related field (Master's preferred).
• PMP, ITIL, or other project and service management certifications.
• Understanding of MSP platforms such as Autotask, ServiceNow or Halo is preferrable.
• Deep understanding of IT operations, service delivery models, and security frameworks.
• Demonstrated experience improving internal systems to support scalability and client delivery.
• Excellent problem-solving and decision-making abilities.
• Ability to manage multiple projects simultaneously while maintaining attention to detail.
• Company Pension.
• Health Plan.
• On-site Gym.

At Nostra we value our people. We are a passionate team committed to doing our best, our values are trust, accountability, expertise, people, integrity, and empathy. These values form a central part of our recruitment process. Nostra is an equal opportunity employer committed to diversity and inclusion.

Seniority level

• Seniority levelExecutive

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting

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