Information Office Operator, RTÉ

RTÉ is Ireland's national public-service media organisation. We are embarking upon an ambitious and exciting 5-year transformation strategy to update the way we run the organisation. Our mission is to serve as an independent source of stories, news, information and entertainment for Ireland, reflecting the diversity of its people and providing experiences that enrich the lives of all.

This sense of purpose motivates us to deliver to the highest standards in an environment that is collaborative, supportive and engaging. Attracting and retaining the best talent is key in delivering to our audiences. We want our people to thrive in an environment that values their output.

The RTÉ Information Office is responsible for providing an important service to the public, answering general questions about RTÉ's programming and services via phone and email ), from Monday to Friday (office hours). The office also welcomes comment and feedback from the public, via phone (as above) and via email ).

We are looking for an experienced Information Office Operator who will be responsible, along with one other individual (part time) for answering emails and calls to the Information Office. They will be part of official RTÉ communications with the public and provide a warm, open, informed and helpful service to those contacting the office.

Reporting to RTÉ's Corporate Communications Manager, you will respond to a large number of calls and emails from the public daily and respond approved official information with the public, while also taking feedback and passing it on to key RTÉ staff members as appropriate and in a timely manner. You will also be involved in the development of RTÉ's weekly Audience Log which is circulated to senior managers in RTÉ, including programme-makers and shared at weekly editorial meetings.

As an RTÉ Information Office Operator, you will:

• Work within RTÉ's Central Communications team
• Be part of official RTÉ communications with the public
• Provide a warm, open, informed and helpful service to those contacting the office
• Deal with a wide range of queries and feedback about RTÉ programmes and services
• Bring important information from the public to the attention of your manager, or other appropriate personnel across RTÉ
• Work across phone and email, keeping up to date on feedback and queries from the public

As RTÉ Information Office Operator you will:

• Have experience communicating with the public
• Have strong communication skills
• Be a self-starter
• Be capable of working under pressure
• Be able to prioritise responses to the public
• Be motivated by serving the public
• Able to work Monday – Friday, from 10.00am - 5.30pm

• Knowledge of the Irish language would be an advantage but is not essential.

If you are interested in this opportunity, please submit your CV together with a cover letter outlining your interest and alignment to the role requirements. Please attach these as one file in the online application process.

This appointment will be made at the Admin grade 4 and is being offered on a two year full-time fixed term contract basis. This role is Monday to Friday during normal office hours, onsite. The salary range is from €30,565 - €39,103 gross per annum.

Closing date for receipt of applications is Friday 12th September 2025.

Cuirfear fáilte roimh iarratais ó dhaoine go bhfuil dearcadh dearfach acu i leith na Gaeilge. Applications are welcome from people who have a positive outlook to Irish.

Diversity and Inclusion are at the heart of what we do – both on-air and behind the scenes. We are committed to building a more inclusive environment and tackling under-representation while embedding inclusion at every stage of the employee journey.

We welcome applications from people with diverse backgrounds, without regard to gender, sexual orientation, gender identity, age, social experience, race and ethnicity, disability, civil and family status, religious belief and membership of the Traveller Community.

We are eager to provide reasonable accommodations for potential and existing employees with any kind of disability. Should you wish to request an accommodation for your interview, we encourage you to let us know when you apply.