Head of MES Customer Services EMEA in DUB

3 weeks ago

Dún Laoghaire, Dún Laoghaire-Rathdown, Ireland Lufthansa Technik Turbine Shannon (LTTS) Full time
Head of MES Customer Services EMEA in DUB

Join to apply for the Head of MES Customer Services EMEA in DUB role at Lufthansa Technik Turbine Shannon (LTTS)

Head of MES Customer Services EMEA in DUB

2 days ago Be among the first 25 applicants

Join to apply for the Head of MES Customer Services EMEA in DUB role at Lufthansa Technik Turbine Shannon (LTTS)

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Are you ready to take your career to new heights? Join our dynamic and diverse team at Lufthansa Technik MES in Dublin, Ireland as a Head of Customer Service. This is a unique opportunity to be part of a global leader in the aviation industry, working on cutting-edge projects and making a real impact on the future of air travel.

Tasks

  • Lead the CSM team professionally and disciplinarily in an international environment
  • Be responsible for and ensure cross-site customer management for Mobile Engine Services events including account management for individual customers
  • Optimise and ensure performance parameters (costs, quality and turnaround times) and commercial result of the Mobile Engine Services engine events
  • Check cost calculation for engine repair events as part of the quotation and recalculation
  • Be responsible for workload steering of the DUB Repair Station through product request selection and prioritisation / coordination between Product Sales, customers and other MES Repair Stations
  • Optimise interfaces to service providers with regional responsibility

Requirements
  • Degree in engineering or business administration
  • 3-5 years of professional experience
  • Very good knowledge of economics and business administration
  • Good knowledge of internal processes in the field of engine maintenance and repair
  • Very good negotiation skills, assertiveness and very high persuasiveness
  • Very high level of service readiness and customer orientation
  • Very high ability to deal with conflicts
  • Strong ability to lead, guide and motivate employees
  • Very high organizational skills
  • Very good analytical and conceptual skills
  • Very high flexibility and resilience
  • Quick comprehension, objective and sound judgement with strong decision-making power
  • Very high sense of responsibility
  • Strong initiative
  • Readiness for assignments at home and abroad
  • Successful completion of the LHT internal aptitude test (EEU)

Contact

Barbara Vukovic

barbara.vukovic@ltts.ie

00353864406225Seniority level
  • Seniority levelDirector
Employment type
  • Employment typeFull-time
Job function
  • Job functionBusiness Development
  • IndustriesAirlines and Aviation

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