IT Field Service Engineer

6 days ago


Cork, Cork, Ireland TN Ireland Full time

Role Overview:

Our client, a leading IT services provider in Kerry, is seeking a skilled and motivated IT Field Service Engineer to join their dynamic team. This role involves delivering on-site technical support and maintenance services to a diverse client base, ensuring high levels of customer satisfaction and operational efficiency.

Key Responsibilities:

  • Provide on-site technical support for hardware, software, and network-related issues.
  • Perform installations, configurations, and upgrades of IT equipment, including servers, PCs, printers, and network devices.
  • Diagnose and resolve technical problems promptly to minimize downtime for clients.
  • Conduct routine maintenance and system health checks to ensure optimal performance.
  • Manage and document service requests and resolutions using the company's ticketing system.
  • Collaborate with remote support teams to address complex technical issues.
  • Provide training and guidance to clients on IT systems and best practices.
  • Ensure compliance with company policies, procedures, and quality standards.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
  • Proven experience as an IT Field Service Engineer or similar role.
  • Strong knowledge of Windows operating systems.
  • Proficiency in network troubleshooting and configuration (LAN/WAN, routers, switches).
  • Experience with hardware diagnostics and repair.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and manage multiple tasks effectively.
  • Valid driver's license and willingness to travel within the Kerry region.

Reperio Human Capital acts as an Employment Agency and an Employment Business.

Contact: Meghan Dodd is recruiting for this role. Get in touch with Meghan Dodd for more information.

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