Sales Operations Analyst

3 weeks ago

Cork, Cork, Ireland Malwarebytes Inc. Full time

Malwarebytes believes that when people and organizations are free from threats, they are free to thrive. Founded in 2008, CEO Marcin Kleczynski had one mission: to rid the world of malware. Today, Malwarebytes has grown beyond malware remediation to ensuring cyber protection for everyone, providing device protection, privacy, and prevention solutions in the home, on-the-go, at work, or on campus. With threat hunters and innovators across the world, we want great people, like YOU, to join our team

Malwarebytes is looking for...

A highly motivated Sales Operations Analyst to play a critical role in our Global Sales Operations organization on a 12-month contract basis. This position will be based in our European headquarters in Cork, Ireland, reporting to the Director of Sales Operations. Our mission is to drive outcomes that make our sales teams and partners successful in growing ThreatDown. In this role, you will work closely with ThreatDown VAR, Distribution, and MSP sales teams, driving strategic account planning, distribution order processing, and other key growth initiatives. You will liaise with Channel business partner teams to ensure a frictionless quote-to-purchase order experience.

What You'll Do:

  1. Serve as a trusted advisor to aligned sales leaders for strategic and tactical initiatives.
  2. Lead a regular KPI reporting cadence with aligned sales leaders.
  3. Manage and resolve inbound support tickets in a timely manner and to the satisfaction of the requestor.
  4. Support sales teams and ensure compliance in pricing, quoting, and order processes.
  5. Be the central contact between Legal, Finance, and Order Management to remove the burden from sales.
  6. Work directly with our Resellers and Distributors to communicate and provide guidance on proper order processing guidelines and expectations.
  7. Proactively identify opportunities to optimize current processes and systems to increase business productivity.
  8. Participate in cross-functional projects and initiatives which support our Channel mission and create an integrated and cohesive customer and channel partner experience.
  9. Assist in Deal Desk related tasks for aligned sales leaders.

Skills You'll Need to Have:

  1. Advanced knowledge and experience of Salesforce.com and CPQ.
  2. Proficiency in Salesforce reporting.
  3. Detail-oriented problem solver.
  4. Integrity and intellectual curiosity.
  5. Self-motivated, takes clear ownership and initiative, and knows when to seek guidance.
  6. Flexible and able to change priorities quickly, capacity to manage multiple priorities.
  7. Excellent verbal, presentation, and written communication skills.
  8. Advanced Microsoft Office skillset.
  9. Prior experience with working on a Deal Desk is a plus.

Benefits and Perks:

  • An opportunity to do something great for yourself and the world.
  • A great work environment that supports growth, development, and most importantly, having fun
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