Hotel Receptionist

3 weeks ago

Cork, Cork, Ireland TN Ireland Full time

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The Montenotte, located in the heart of Cork city, is an independent, privately-owned urban resort of wonderland of experiences for guests wanting to live luxury life to the full, go and explore your true nature, run wild, celebrate, and escape to the city. Built within a former 18th Century residence of a Merchant Prince, The Montenotte has a rich heritage that has been preserved throughout the years and updated with a contemporary twist, decadent detailing, and a luxurious finish. Offering guests unrivalled views of the city and harbour, The Montenotte strives to continuously innovate to create memorable experiences for guests, to surprise and savour around every corner.

The Montenotte is a proud member of the prestigious Small Luxury Hotels of The World.

We are certified a Great Place to Work and certified as an Excellent Employer for 2025 as part of Failte Ireland's Employer Excellence Programme.

Our Values are Passion, Ambition, Integrity, and Courage as we journey towards our Vision of being the Leading, Independent, Urban Resort in Ireland.

Property summary:

  • 107 stylish guestrooms and suites and 26 self-catering Residences.
  • Landscaped Victorian sunken gardens and Woodlands that overlook the port of Cork and the city.
  • Cameo Cinema - our own private in-house 50-seater cinema offering nightly movies complimentary for all guests.
  • The Gallery Suite - a private meeting and banqueting suite for up to 60 guests.
  • Bellevue Spa - a luxurious award-winning spa with six treatment rooms, The Salt Room and offering a range of rejuvenating, holistic and relaxing treatments, with product ranges Grown Alchemist & Dermaviduals.
  • Motion Health Club - with a 20m indoor swimming pool, sauna, steam room, jacuzzi and state-of-the-art gym with fitness.

We are now looking for a Hotel Receptionist to join the #MPeople team

Main Responsibilities:

  1. Working as part of the Front Office Team to offer a high level of customer service.
  2. Checking in and out guests on arrival and departure.
  3. Dealing with enquiries via telephone and email.
  4. Processing of reservations, cancellations and modifications promptly.
  5. Promote upselling and general sales within the department and ensuring maximum revenue is generated.
  6. Ensure all daily reports are completed before the agreed time.
  7. To take the responsibility for the checking of bills, invoicing to FIT & Tour operators.
  8. To liaise with Senior Management with regard to guest queries or issues.
  9. To assist guests with transport & luggage in a courteous and professional manner.

Our #MPeople are our business

The Montenotte offers a variety of employee benefits, including:

  • World class employee changing facilities and a stylish employee restaurant Croi.
  • Bespoke Montenotte uniforms for all guest-facing employees.
  • Career guidance & coaching.
  • Culinary apprenticeships.
  • Employee wellness programmes.
  • Trained mental health first aiders & an employee assistance programme.
  • A free meal in our employee restaurant Croi while on duty.
  • Free use of the Motion Health Club with facilities including:
  • Free weekly employee exercise class every Thursday morning.
  • Access to personal training & fitness assessments.
  • 25% discount off food in Panorama.
  • 25% discount off spa treatments at Bellevue Spa.
  • Access to the cycle to work scheme.
  • Access to the travel pass scheme.
  • Employee engagement and recognition programmes.
  • Opportunities to participate in sustainability and health & safety opportunities.
  • #MPeople sporting activities.
  • #Mpeople community engagement with our local community & our charity partner, Pieta.
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