Head of Aftersales
3 weeks ago
Head of Aftersales Reference Number - 0123445567567
Location Swords, County Dublin
Working Hours Full Time
Benefits See list of benefits below
Salary Not disclosed
Closing Date 31/07/2025
About Us:
Bright Motor Group was founded in 1982 and is now one of Ireland's leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, Cupra, Volkswagen Commercial, Citroen, Suzuki, Peugeot, Opel and DS Automobiles.
With 8 showrooms situated at Airside near Swords, a further 4 at Navan Road and our Bray dealership we are located close to the motorway network and easily accessible from all areas of Greater Dublin.
Each showroom has a dedicated Workshop with a total of 75 working ramps and an Aftersales team of more than 150 employees.
As we continue to grow and expand, we are seeking a highly motivated, experienced, and strategic Head of Aftersales to lead our aftersales operations across the group.
This is a senior leadership role with responsibility for shaping and driving aftersales performance across multiple sites. You will lead a high-performing team of managers, technicians, and parts professionals, with a focus on delivering outstanding customer service, operational excellence, and revenue growth.
Role responsibilities:
- Prepare and manage aftersales department budgets to maximise profitability across all locations.
- Oversee all aftersales operations to meet and exceed sales and revenue targets.
- Inspire, lead, and develop a high-performing aftersales team in line with the Group's strategic objectives.
- Lead multi-site workshop operations, overseeing the workshop schedulers and job progress reports to achieve productivity and efficiency targets.
- Utilise data and KPIs to assess performance and drive continuous improvement.
- Develop and execute innovative aftersales strategies to drive customer satisfaction and loyalty.
- Proactively resolve process delays and provide real-time updates to stakeholders.
- Ensure compliance with industry regulations and maintain accurate documentation and record keeping.
- Continuously monitor and enhance service quality and customer experience.
- Strengthen supplier relationships for cost-effective procurement and timely delivery.
- Collaborate with cross-functional teams to streamline dealership operations.
- Oversee the implementation and optimisation of systems and integrated communications across all locations.
- Partner with the Customer Relations team to ensure effective communication and positive customer feedback.
- Manage and review employee training and performance in conjunction with HR function.
- Ensure a safe and compliant working environment, upholding health & safety, and GDPR standards
The ideal candidate will have:
- 10+ years' experience in a medium or large enterprise within the Motor industry.
- A professional management qualification (e.g IMI) is highly desirable.
- A recognised Technician qualification or equivalent experience.
- Proven leadership in a service-led environment, preferably in automotive aftersales.
- Demonstrable success in achieving revenue and profit targets.
- Strong commercial and strategic acumen.
- Team leadership, coaching, and performance development skills.
- Experience in change management and operational transformation.
- Proficiency in workshop planning and management systems; knowledge of Pinnacle or other dealer management systems is highly desirable.
- A passion for customer service and excellence in delivery.
- Strong interpersonal, negotiation, and communication skills.
What we offer in return:
- Excellent salary package reflective of this senior leadership role
- Fully Expensed Company Vehicle
- Performance-based bonus scheme
- Enhanced Annual Leave
- Company Pension
- Employee Assistance Program
- Ongoing professional development and training opportunities
Skills:
Leadership/Management Skills, Operations, Continuous Improvement
Benefits:
Company Vehicle, Mobile Phone, Pension Fund, Performance Bonus
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Financial Disclosure
Brightstone Trading Limited T/A Bright Motor Group and its subsidiary companies act as credit brokers and not as lenders. We are Authorised and Regulated by the Financial Conduct Authority. Kitale Limited T/A Bright Ford Phibsborough, Bright Ford Airside and Bright Ford Rialto – FCA number A000013 Fitzpatrick Motors (Bray) Limited T/A Bright Motor Group Bray – FCA number A000004 Avanacar Limited T/A Bright SEAT, Bright CUPRA, Bright Citroen and Bright Suzuki - FCA Number A004392 Aircom VW Limited T/A Bright Volkswagen Commercial – FCA number A004603, Bright Hyundai Limited T/A Bright Hyundai – FCA number A004758. Finance is Subject to status. Other offers may be available but cannot be used in conjunction with this offer. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. e. Registered in Ireland: 274417 Registered Office: Address: 305 North Circular Road, Phibsborough, Dublin 7, D07 VX4K Data Protection No: Phone: + 353 1 838 9947 Email: privacy@brightmotorgroup.ie
Reg Office: 305 North Circular Road,Phibsborough,Dublin 7,D07 VX4K
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Head of Aftersales
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