Head of Aftersales

3 weeks ago


Dublin, Dublin City, Ireland Bright Motor Group Full time

Head of Aftersales Reference Number - 0123445567567

Location Swords, County Dublin

Working Hours Full Time

Benefits See list of benefits below

Salary Not disclosed

Closing Date 31/07/2025

About Us:

Bright Motor Group was founded in 1982 and is now one of Ireland's leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, Cupra, Volkswagen Commercial, Citroen, Suzuki, Peugeot, Opel and DS Automobiles.

With 8 showrooms situated at Airside near Swords, a further 4 at Navan Road and our Bray dealership we are located close to the motorway network and easily accessible from all areas of Greater Dublin.

Each showroom has a dedicated Workshop with a total of 75 working ramps and an Aftersales team of more than 150 employees.

As we continue to grow and expand, we are seeking a highly motivated, experienced, and strategic Head of Aftersales to lead our aftersales operations across the group.

This is a senior leadership role with responsibility for shaping and driving aftersales performance across multiple sites. You will lead a high-performing team of managers, technicians, and parts professionals, with a focus on delivering outstanding customer service, operational excellence, and revenue growth.

Role responsibilities:

  • Prepare and manage aftersales department budgets to maximise profitability across all locations.
  • Oversee all aftersales operations to meet and exceed sales and revenue targets.
  • Inspire, lead, and develop a high-performing aftersales team in line with the Group's strategic objectives.
  • Lead multi-site workshop operations, overseeing the workshop schedulers and job progress reports to achieve productivity and efficiency targets.
  • Utilise data and KPIs to assess performance and drive continuous improvement.
  • Develop and execute innovative aftersales strategies to drive customer satisfaction and loyalty.
  • Proactively resolve process delays and provide real-time updates to stakeholders.
  • Ensure compliance with industry regulations and maintain accurate documentation and record keeping.
  • Continuously monitor and enhance service quality and customer experience.
  • Strengthen supplier relationships for cost-effective procurement and timely delivery.
  • Collaborate with cross-functional teams to streamline dealership operations.
  • Oversee the implementation and optimisation of systems and integrated communications across all locations.
  • Partner with the Customer Relations team to ensure effective communication and positive customer feedback.
  • Manage and review employee training and performance in conjunction with HR function.
  • Ensure a safe and compliant working environment, upholding health & safety, and GDPR standards

The ideal candidate will have:

  • 10+ years' experience in a medium or large enterprise within the Motor industry.
  • A professional management qualification (e.g IMI) is highly desirable.
  • A recognised Technician qualification or equivalent experience.
  • Proven leadership in a service-led environment, preferably in automotive aftersales.
  • Demonstrable success in achieving revenue and profit targets.
  • Strong commercial and strategic acumen.
  • Team leadership, coaching, and performance development skills.
  • Experience in change management and operational transformation.
  • Proficiency in workshop planning and management systems; knowledge of Pinnacle or other dealer management systems is highly desirable.
  • A passion for customer service and excellence in delivery.
  • Strong interpersonal, negotiation, and communication skills.

What we offer in return:

  • Excellent salary package reflective of this senior leadership role
  • Fully Expensed Company Vehicle
  • Performance-based bonus scheme
  • Enhanced Annual Leave
  • Company Pension
  • Employee Assistance Program
  • Ongoing professional development and training opportunities

Skills:
Leadership/Management Skills, Operations, Continuous Improvement

Benefits:
Company Vehicle, Mobile Phone, Pension Fund, Performance Bonus

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Financial Disclosure
Brightstone Trading Limited T/A Bright Motor Group and its subsidiary companies act as credit brokers and not as lenders. We are Authorised and Regulated by the Financial Conduct Authority. Kitale Limited T/A Bright Ford Phibsborough, Bright Ford Airside and Bright Ford Rialto – FCA number A000013 Fitzpatrick Motors (Bray) Limited T/A Bright Motor Group Bray – FCA number A000004 Avanacar Limited T/A Bright SEAT, Bright CUPRA, Bright Citroen and Bright Suzuki - FCA Number A004392 Aircom VW Limited T/A Bright Volkswagen Commercial – FCA number A004603, Bright Hyundai Limited T/A Bright Hyundai – FCA number A004758. Finance is Subject to status. Other offers may be available but cannot be used in conjunction with this offer. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. e. Registered in Ireland: 274417 Registered Office: Address: 305 North Circular Road, Phibsborough, Dublin 7, D07 VX4K Data Protection No: Phone: + 353 1 838 9947 Email: privacy@brightmotorgroup.ie

Reg Office: 305 North Circular Road,Phibsborough,Dublin 7,D07 VX4K

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