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Claims Advocate

4 weeks ago

Dublin, Dublin City, Ireland Aon Full time

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Are you an experienced Claims Handler? Have you got experience in dealing with multiple lines of insurance business and advocating on behalf of clients? Aon Ireland is inviting you to apply for the role of Claims Advocate

This is a hybrid role with the flexibility to work both virtually and from our Dublin office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Aon is currently recruiting an experienced Claims Advocate to join our busy Broker Claims Division based in Dublin, reporting to the Claims Team Leader. This is a highly engaged and experienced team with emphasis on developing each colleague to their maximum potential.

The Claims Advocate will be primarily responsible for first notification of loss, negotiation with markets, client updates, subsequent movements and liaison with placement teams, specialists, network offices, clients, underwriters and appointed experts along with ad hoc projects which may arise.

Main responsibilities will be:

  • Provide advice and guidance on coverage to facilitate the settlement and payment of claims on behalf of clients
  • Facilitate the resolution of any outstanding coverage issues, with the support of the Claims Team Management
  • Coordinate discussions and, where appropriate, meetings, to ensure a superior level of communication between the client, underwriter and their representatives concerning the proposed settlement.
  • Assist in the negotiation for payment and settlement of claims with clients and underwriters
  • Engage and monitor third party providers appointed by clients, underwriters or Aon (e.g. loss adjusters, lawyers, surveyors, engineers etc.)
  • Technical support for pre-renewal meetings, placing and renewal negotiations
  • Willingness to take other duties that may arise and are deemed appropriate by Aon Management

How this opportunity is different

As a Claims Advocate you will be primarily responsible for the management of the day-to-day fulfilment of the broker claims strategy and key processes for the notification, agreement, collection and successful settlement of clients' claims. This will include first notification of loss, negotiation with markets, client updates, subsequent movements and liaison with placement teams, specialists, network offices, clients, underwriters and appointed experts (loss adjusters, lawyers etc). Full responsibility for the contribution in setting and managing the strategy to satisfactorily conclude sensitive claims in tandem with the Claims Team Leader.

Skills and experience that will lead to success

The ideal Claims Advocate should have:

  • Previous experience of relevant claims and/or advocacy-based insurance experience
  • Minimum CIP qualification ideally with a view to progressing towards the MDI/ACII qualification
  • Must be 'Accredited' under the Minimum Competency Requirements, and provide evidence of CPD returns
  • Experience of complex claims to include high value property losses
  • Experience of Financial / professional Lines claims
  • Strong knowledge of claims coverage issues and wordings
  • Functional knowledge and understanding of claims management process, insurance markets, legal and regulatory environment and the skills to act as a senior advocate
  • Good team spirit and the ability to work on own initiative
  • Have a strong customer focus and a keen eye for detail

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

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