Research Analyst

4 weeks ago

Dublin, Dublin City, Ireland Dunnes Stores Group Full time
Overview

Dunnes Stores is Ireland's leading retailer positioned at the cutting edge of food, fashion and home retailing. We have over 130 stores in Ireland, Northern Ireland and Spain, a strong e commerce business and are expanding our service and product offering all the time.

We currently have a vacancy for a Research Analyst to join our team. This role is based full time in our Head Office in Dublin City Centre.

Role Overview

We are seeking a Research Analyst to support the delivery of customer-focused qualitative research projects. Working within a dynamic retail insights team, you will help bring the voice of the customer to the forefront of business decision-making. This is an exciting opportunity for someone passionate about customer experience, behavioural research, and qualitative methodologies in a commercial context.

You will be hands-on in managing research logistics, coordinating participant recruitment, hosting sessions, and capturing actionable insights that inform everything from product development to in-store experience.

Key Responsibilities

Customer Recruitment & Session Management

  • Recruit research participants from internal customer panels for live qualitative research, both in-person and online.
  • Pre-screen and schedule participants to ensure the right fit for each project's objectives.
  • Coordinate and run screener surveys using in-house survey tools.
  • Host and attend research sessions, ensuring a smooth experience for participants and clients.

Research Support & Execution

  • Set up and manage session recording equipment (audio/video), including troubleshooting any tech-related issues on-site or remotely.
  • Prepare discussion guides, stimulus materials, and session logistics as required.
  • Take observational notes during sessions and provide assistance to moderators or third-party research agencies when applicable.

Project Coordination & Logistics

  • Provide operational and administrative support across multiple research projects simultaneously.
  • Help manage timelines, booking venues, coordinating travel, and handling participant incentives.
  • Travel to research locations across Ireland (and occasionally beyond), with flexibility to work outside regular hours when necessary (time off in lieu provided).
Required Skills & Experience
  • Comfortable working in a fast-paced and evolving Retail environment.
  • Strong communication skills – articulate, approachable, and confident in engaging with both customers and stakeholders.
  • Tech-savvy – capable of handling recording tools, video conferencing platforms, and survey software.
  • Excellent attention to detail and organizational skills – able to manage multiple moving parts and adapt to changing priorities.
  • Problem-solving mindset with the ability to stay calm under pressure and respond quickly to unforeseen challenges.
  • A valid driver's license is required for travel to research sessions.
  • Comprehensive benefits package including our employee discount
  • Opportunities for professional development and career progression
  • A dynamic and collaborative work environment focused on innovation and growth

Equal Opportunity — Dunnes Stores is an equal opportunity employer.


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