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Team Lead
1 month ago
We are currently looking for an experienced Team Lead to manage our Community Operations Team working onsite on one of the largest Social Media companies in the world.
This individual will play an integral part in leading a dynamic and highly skilled team of operations analysts to ensure that best practices are in place to provide high-quality support to our users at scale.
Position Overview:The role is critical in leading a dynamic and highly skilled team of operations analysts, ensuring the implementation of best practices to provide high-quality support to our users at scale. This position requires a blend of skills in analysing reporting, people management, and client management.
Key Responsibilities:- Managing day-to-day operations of large, diverse teams and broad functions.
- Serving as the HR/People point of contact for the Convalen team.
- Providing mentorship, guidance, and career development to team members.
- Managing all onboarding paperwork and processes.
- Ensuring SLAs for timeliness, accuracy, and quality are met.
- Building, training, and managing a high-performing Community Operations team.
- Effective interfacing with other teams.
- 1.5 years in a Contact Centre environment with coaching/mentoring experience.
- Experience in service level management.
- A diploma in business or IT (preferred).
- Strong problem-solving skills and adaptability to changing environments.
Location: Dublin - Sandyford (D18) - Onsite
Working Hours: Day shift (9:00 am – 5:30 pm) and Eve shift (5:30 pm - 2 am), with business flexibility required.
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