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Claims Officer

1 month ago

Dublin, Dublin City, Ireland TN Ireland Full time

Are you interested in working for one of the world's leading insurance and financial services companies? We are looking for Claims Handlers to join our multicultural team based in Dublin 12. Allianz Partners in Ireland is part of the Allianz Group. Allianz Partners provides global and local health insurance and other employee benefit solutions, health services, administration, and reinsurance to its partners and customers around the world who include multinational corporations, SMEs, IGOs, NGOs, and private families. We combine digital innovation, data insights, and health expertise to make access to care as simple and convenient as possible. We want to have a lasting, positive impact on the health and wellbeing of our customers and wider global communities today while considering the needs of future generations.

The role of a Claims Handler involves processing medical claims for clients worldwide, from Australia to Germany and Argentina to Italy, all countries are catered for. We ensure a high level of client service while processing claims within an industry-leading 48 hours timeframe. The Claims Department is a very fast-paced and challenging environment, with many different languages used and a mixture of cultures.

What you do

Your key responsibilities:

  • Process claims within the agreed company SLA, Clear to Zero, and adjudicate each claim in accordance with Allianz Care policy benefits to achieve company loss ratio targets.
  • Ensure accurate and efficient adjudication/investigation of each claim, ensuring timely follow-up of claims, to deliver a superior client experience and accurate reporting.
  • Consistently contribute to departmental success by meeting agreed personal and team targets for both productivity and quality.
  • Foster healthy inter-departmental relationships by responding to internal customer queries in a professional, solution-focused manner to ensure an efficient response is provided.
  • Other ad hoc duties as required.
What you bring
  • Experience working with tight deadlines.
  • Strong knowledge of Microsoft Office (Excel, Word).
  • Valid EU work permit with the ability to work full-time year-round.
  • Fluency in English and Chinese.
What we offer

Our employees play an integral part of our success as a business. We appreciate that each of our employees are unique and have unique needs and ambitions, and we enjoy being part of their journey. We are there to empower you and your professional and personal goals, and for that reason, here are some of our benefits:

  • Dynamic and multinational working environment.
  • Trainings and programs dedicated to learning and development (e.g. free access to LinkedIn Learning).
  • A wide range of employee benefits such as performance bonus, gift vouchers, health insurance, dental insurance, public transportation subsidy, childcare allowance, etc.
  • Open company culture, flexibility of working hours, giving you a hybrid working environment and the possibility to work a limited amount of days per year abroad.
  • Discounts on Allianz Partners products.
  • Modern offices.

The successful candidate will have the opportunity to work in a growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club, and support for professional studies.

Allianz Partners is an Equal Opportunities Employer.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation. Great to have you on board. Let's care for tomorrow.

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