Receptionist

2 weeks ago

Athlone, County Westmeath, Ireland TN Ireland Full time
Job Title: Receptionist (Full Time or Part Time)

An exciting opportunity now exists for a Full Time or Part Time Receptionist to join our friendly Front Office team at the Hodson Bay Hotel.

The Hodson Bay Hotel is part of the Hodson Bay Group, which employs over 700 staff from more than 50 countries worldwide. We are committed to creating a positive working environment where our staff feel valued and are part of a team delivering excellent service to our guests.

We are proud to be part of the Failte Ireland Employer Excellence Programme and have recently been certified as A Great Place to Work. In 2025, the Hodson Bay Group ranked 12th among the Best Super Large Workplaces and was recognized as one of the Best Workplaces for Women.

Role responsibilities include:
  1. Welcoming guests and acting as their first point of contact throughout their stay.
  2. Proactively anticipating guests' needs to enhance service quality and satisfaction.
  3. Assisting the Front Office Team with daily operations from check-in to check-out.
  4. Supporting the development of the Reception area, ensuring good organization and effective systems.
  5. Providing the highest level of customer service and maximizing bookings through excellent interpersonal skills, product knowledge, and sales ability.
  6. Maintaining high standards of guest service at all times.
Requirements:
  1. At least 1 year of experience in a similar role within a busy hotel, with a solid background in Front Office systems (Opera preferred).
  2. Excellent spoken and written English skills.
  3. Proven ability to work effectively as part of a team.
  4. Strong customer service and interpersonal skills.
Why work with us?
  • Certified as a Great Place to Work.
  • Received the 'Excellent Employer' (Gold) Award under the Failte Ireland Employer Excellence Programme.
  • 39-hour working week.
  • Complimentary access to Hodson Bay Hotel's gym and swimming pool.
  • Meals provided while on duty.
  • Free parking.
  • Hotel discounts across the Hodson Bay Group.
  • Employee recognition programs such as Employee of the Month.
  • Health & Wellness programmes.
  • Active sports and social clubs.
  • Subsidized staff taxi service to Athlone Town.

As part of the Hodson Bay Group, the Hodson Bay Hotel offers many development opportunities for motivated and efficient employees across all departments. We foster a positive team environment built on mutual respect and trust, aiming to create an enjoyable working atmosphere.

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