Transfer Agency Client Delivery Associate

4 weeks ago

Dublin, Dublin City, Ireland TN Ireland Full time
Transfer Agency Client Delivery Associate, DublinClient:Location:

Dublin, Ireland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

32475fb7312a

Job Views:

5

Posted:

05.04.2025

Expiry Date:

20.05.2025

Job Description:

Are you ready to take your career to the next level in a dynamic and client-focused environment? Join our team in Dublin as a Transfer Agency Client Delivery Associate, where you'll play a pivotal role in ensuring exceptional service delivery to our valued clients. Be part of a team that values innovation, collaboration, and excellence.

As a Transfer Agency Client Delivery Associate within the Operations Service Delivery Team, you will be the primary senior point of contact for significant JPM clients, building stable relationships and ensuring seamless service delivery. You will manage a team of professionals and act as the main communication source for escalations and updates.

Job Responsibilities:

  • Serve as a key point of contact for clients within the segment.
  • Build and maintain stable senior relationships with clients to support key interactions and seamless escalation.
  • Communicate escalations, service updates, and progress updates to clients.
  • Maintain excellent relationships with internal partners, including Transfer Agency, Sales, Technology, Solutions, Custody, and Product Development.
  • Support global operations teams in delivering quality products through efficient issue resolution and proactive client engagement.
  • Conduct quality checks of exceptional processes completed by team members.
  • Ensure intraday cash flow prediction reports are issued to portfolio managers within agreed SLAs.
  • Utilize transfer agency operations knowledge to improve service quality.
  • Process investor payment instructions and requisite fund movements.
  • Handle investor transactions, including subscriptions, redemptions, switches, and transfers.

Required Qualifications, Capabilities, and Skills:

  • Strong sense of ownership and responsibility.
  • Significant experience in Transfer Agency Operations and dealing with complex, demanding client organizations.
  • Strong organizational and time management skills.
  • Ability to drive results through leadership, communication, and influence.
  • Comfortable with change, ambiguity, debate, conflict, and informed risk-taking.
  • Ability to manage multiple streams of work concurrently.
  • Willingness to make decisions while ensuring stakeholder buy-in.
  • Ability to challenge and influence stakeholders for well-thought-out decisions.
  • Flexibility in managing working hours and delivering results under time pressure.

Preferred Qualifications, Capabilities, and Skills:

  • Ability to interact efficiently with clients and manage client expectations.
  • Strong product and business knowledge, with a minimum of 5 years in transfer agency.
  • Excellence in designing optimal operations controls and workflow.
  • Strong written and verbal communication skills, with complementary presentation skills.
  • Proven track record in client servicing.
  • Comfortable working across all levels of the organization and bringing teams together to achieve results.

Extended hours/weekends may be required during integration/implementation of new business or systems, as well as during peak cycles (year-end, month-end).

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