Client Service Advisor

Client Service Advisor – Professional Services Are you an energetic, self-motivated and career focused individual? Do you want to work in the largest dedicated Professional Services team in Ireland with exposure to a broad range of accounts? This might be the role for you.This is a hybrid role with the flexibility to work from our new Dublin office and virtually.

Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look likeMain responsibilities will include:

• Assist with leading a portfolio of Clients within a busy and pro-active broking environment
• Assist with managing client renewals from start to finish, assisting with mid-term alterations, dealing with general day-to-day client and carrier queries and administrative duties pertaining to same
• Vetting insurance and supporting documentation against defined requirements/standards on behalf of Partners
• Providing support to our designated claims team in the handling of insurance claims
• Providing assistance as required to colleagues across a range of Professional Indemnity, Directors & Officers Liability, Cyber Liability and other financial lines products
• Reviewing policy wording
• Building strong relationships with clients, underwriters and colleagues through the delivery of a leading market service
• Securing and retaining clients by providing excellent service
• Assisting Aon colleagues to continually deliver an excellent service
• Participation in campaigns and sales initiatives to target new clients
• Expanding and sharing knowledge and capabilities
• Ensuring strict compliance and adherence to broking standards
• Following all management audit requirements
• Other duties that may arise as the business requires

How this opportunity is differentReporting to the Professional Services team Directors, a Client Service Advisor will have the chance to work for one of the biggest insurance broker services globally, facing and dealing with high level skills of clients across Financial Lines. Working in a commercial environment, you will be supported by a similar minded professional individuals and motivated dynamic team.

Joining Aon as a Client Service Advisor will provide an opportunity for you to work in the largest dedicated Professional Services team in Ireland. This opportunity would suit one who is autonomous and eager to manage clients from cradle to grave.

The Professional Services team are highly experienced, enthusiastic standout colleagues where one can grow and learn whilst working in a complex global matrix environment with a mix of functional, business and geographic leaders.

Skills and experience that will lead to success

• Ideally a few years of relevant Insurance broking experience
• Comply, on an ongoing basis, with the minimum competency requirements laid down by the Central Bank, including but not limited to:
  • To be CIP qualified (minimum) Progress to ACII (desirable)
  • Meet the Central Bank Fitness & Probity standards
  • Provide evidence of compliance with maintaining CPD hours (min 2 years)
• Have a desire to improve knowledge across a range of Financial Lines products
• Ability to communicate effectively with clients, insurers and colleagues
• Excellent organizational and administrative skills with ability to work to strict deadlines
• Team player with the ability to work on own initiative
• Ability to prioritize workload and deliver on objectives
• Demonstrate strong customer orientation and attention to details
• Proficient in Microsoft platforms i.e. Word, Excel and PowerPoint

How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart WorkingOur continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.comAon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace

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