Digital Product Owner

7 days ago

Dublin, Dublin City, Ireland TN Ireland Full time

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Join RSA and make a difference every day.

Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.

With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie.

At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas.

As proud member of the Intact family, we're part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums.

We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it.

And, if you bring your best, then we promise to give you, our best.

Culture and Community

RSA is a purpose-driven business – our purpose is to 'help people, businesses, and society prosper in good times, and be resilient in bad times'.

We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do.

We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.

Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We're also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.

Our stats don't lie… in our annual engagement survey

87% of our people celebrate the diversity in their teams and the wider company

90% of our people feel safe to speak up and share if they've made a mistake

91% of our people feel valued and respected by leadership

89% of our people are benefiting and thriving through our hybrid working model

Digital Product Owner

Digital customer experience sits at the heart of everything we do at 123.ie. We have embarked on a digital evolution journey, and we require a passionate digital product owner to join the team in helping us launch, manage and grow our digital services.

In this role you will be responsible for managing the roll-out and ongoing improvements to our digital products. You will champion the customer, ensuring all new product developments and initiatives are focused on improving our digital customer experience, but also aligns with our business objectives.

This is a unique role and will suit an individual with a strong business acumen, but who can demonstrate their experience in customer centric digital product management.

If you are comfortable talking at length about consumer behaviours, emerging technologies, modern web design, financial analysis, budgeting and project management all at the same time, you are the individual we are looking for.

Key Responsibilities:

  1. Own and manage project/product backlog and prioritisation throughout development and product lifecycle.
  2. Understand the primary business goals and align them with the products development.
  3. Manage all aspects of 123 digital product from ideation, development, launch, and ongoing improvement.
  4. Develop product initiative roadmap and manage the roll-out of each.
  5. Liaise with senior management and cross-department, implementing feedback into actionable outcomes.
  6. Working closely with Marketing, Digital and IT teams throughout product lifecycle
  7. Ongoing management of the product development
  8. Ensuring product is built to the agreed requirement and spec outlined from the outset.
  9. Maintaining ongoing communication with key stakeholders during the product evolution, including monitoring and reporting on product adoption and performance.
  10. Take ownership of the product performance ensuring key KPI's and goals are met.
  11. Research, assess and develop improvements in order to maximise product performance.
  12. You are an excellent communicator and have the ability to translate requirements across numerous business functions.
  13. You work well under pressure and to tight deadlines.
  14. You have experience coaching team members in agile PO best practices.
  15. You are comfortable taking responsibility for the performance of a product and owning the role of identifying, planning and implementing change.
  16. Presenting and challenging key business stakeholders is common practice for you.
  17. You love to work closely with multiple departments whether it be IT, Marketing, Sales, Finance, Compliance and Customer Care.
  18. You have a strong understanding of customer behaviour and are savvy with market insight reporting tools and analysis, drawing insights from data.
  19. Numbers don't intimidate you, and you are comfortable with financial assessment practises and benefit analysis reporting.
  20. You are an advocate for the customer in all interactions with the business when it comes to product direction and decision making.

Requirements:

  1. Min 5 years' experience in a similar role
  2. Previous experience working as a digital product manager or product owner within a B2C consumer business, online/e-commerce, digital marketing, digital agency or similar.
  3. Qualifications in marketing, project management, web development or behaviour science preferred.
  4. Experience working within Agile frameworks and with Agile teams
  5. Ability to work with cross-functional stakeholders to deliver on key initiatives
  6. Previous experience in digital marketing and conversion rate optimisation a distinct advantage
  7. Ability to act as a mentor and coach to other Product Owners and Business Analyst on the team.
  8. Evidence of managing a digital project from initial concept through to launch.
  9. Good understanding of digital technology and its evolution.
  10. Analytical thinker comfortable making data driven decisions.
  11. Work experience in a financial services company an advantage but not essential
  12. Proficient in all MS suite of tools

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.

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