IT Infrastructure Manager

3 weeks ago

Dublin, Dublin City, Ireland FBD Insurance Full time

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We are seeking an experienced IT Infrastructure Manager to lead the delivery and resilience of IT infrastructure services in our Dublin office. Operating in a regulated financial services environment, the successful candidate will play a key role in ensuring compliance with the Digital Operational Resilience Act (DORA), while managing infrastructure across on-premises and cloud platforms. The role also involves governance of third-party providers and managed services to ensure consistent, high-quality delivery. The role reports to the Head of IT Operations. This is a full time, permanent role.

Job Responsibilities

  • Disaster Recovery (DR): Develop, maintain, and test DR and business continuity plans, ensuring alignment with DORA and other regulatory frameworks.
  • Backup & Storage Management: Oversee enterprise backup solutions and storage infrastructure, ensuring secure, compliant, and recoverable systems.
  • Network Management: Ensure availability, performance, and security of network infrastructure (LAN, WAN, VPN, firewalls).
  • Microsoft 365 Administration: Manage M365 platform including Exchange Online, Teams, SharePoint, Intune, and associated compliance/security features.
  • Third-Party & MSP Oversight: Manage relationships with third-party vendors and managed service providers, including contract performance, SLA adherence, service reviews, and escalation handling.
  • Compliance & Documentation: Maintain comprehensive documentation for all systems and controls. Ensure full compliance with DORA, GDPR, and financial regulatory standards.
  • Collaboration: Work closely with internal teams (cybersecurity, compliance, risk, service delivery) to drive operational excellence and ensure continuous improvement.

Job Responsibilities

Education

  • Certifications such as ITIL, Microsoft (Azure/M365), Cisco, or ISO 27001 are advantageous.

Experiences

  • 5+ years' experience managing IT infrastructure in a regulated financial services environment.
  • Strong knowledge of DORA, IT risk and resilience, and business continuity standards.
  • Experience working with third-party vendors and MSPs, with a focus on performance management and governance.
  • Technical expertise in backup solutions (e.g., Veeam, Rubrik), storage systems, M365, and networking technologies.
  • Excellent communication, negotiation, and stakeholder management skills
  • Strong analytical and problem-solving abilities
  • Ability to work effectively in a fast-paced, dynamic environment
  • Team player
  • Strong interest in continuously improving

MCC

This role sits within the Manager/Specialist pay grade in the IT department.

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FBD is proud to be an Equal Opportunity Employer. We welcome applicants of all ages, genders, ethnicities, cultures, religions, languages, sexual orientations, abilities, disabilities, and social backgrounds.

We are dedicated to fostering a diverse, equitable, and inclusive workplace where everyone is encouraged to bring their whole, authentic self to work. Our approach to inclusion is embedded in our hiring practices, pay structures, leadership development, and workplace policies. At FBD, we believe that when our people feel valued and supported, they thrive, and so does our business. We are proud to foster a culture of collaboration, respect, and shared success at every stage of your career.

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