Client Services Systems Manager

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POST OF PERMANENT FULL-TIME CLIENT SERVICES SYSTEMS MANAGERICT DEPARTMENT - NATIONALJOB REF: 78458CONFINED TO BOCSIBACKGROUND

BOCSI has consolidated its primary information technology infrastructure and business application systems (Finance, Human Resources and Persons Supported Systems) over the past 3 years. A national datacentre has been deployed and systems are being migrated from each region. Further, the key finance and HR systems have been migrated to SQL with further integration work required. Some legacy Microsoft Access based applications still remain which run the Client Support Systems.

Primary Purpose Of Role

The primary purpose of this role is to work with the regional teams to agree on the OLIS product priorities and to work with the local client services training officer(s) to roll out Information Systems relating to the People Supported, including but not limited to OLIS/OLIS Docs and any future relevant products. Additionally, as the local teams become more proficient with these systems, the Client Services Systems Manager role will also evolve. They will work with the regional stakeholders to investigate propose new modules to enhance front line processes, e.g. a mobile app for conducting Health and Safety checks in the field etc. The Client Services Manager would gather requirements for any new module development and work with ICT to prioritise delivery of the solution. The ICT strategy includes delivering systems in a hybrid model, incorporating both current MS Access applications and web-based applications.

The role reports directly to the National Head of ICT with dotted lines to the Directors of Client Services Systems Manager will be responsible for working with National OLIS stakeholder teams to agree the product roadmap and then relay these priorities to the OLIS development team to inform their pipeline. This work will include chairing regular meetings with OLIS stakeholders from regional groups to ensure each region is involved in the planning and decision-making.

The Client Services System Manager will meet periodically with a committee comprised of a number of Directors or Services and Area Managers to report on client systems roadmap and rollout.

The Client Service Systems Training Manager will also be responsible for managing a team of system trainers working regionally to roll out OLIS modules including OLIS DOCS and any ICT system, which supports the delivery of client services. This will include liaising with local ICT teams to ensure ICT hardware is available and installed to support the rollout.

The successful applicant will be the primary point of contact in dealing with external organisations such as the HSE, HRB, CDNT-IMS team and others as required in relation to the sharing of data. This role will also be responsible for training the regional training officer to support the regional teams in Facilitating the transfer of data as to these organisations as necessary. They will also need to support the local client services system-training officer to train staff on periodic data returns to these organisations such as the annual NASS (National Ability Supports System) data upload.

This role is a vital step to guaranteeing that the Client Services Systems are used consistently throughout the organisation eliminating the inefficiencies of paper-based systems, providing real-time access to information, reducing errors, and improving communication between teams. Importantly, having all regions' data on centrally managed digital systems enhances reporting for regulatory bodies, ensuring accurate, comprehensive, and timely compliance.

Qualifications and Experience

The Person Selected Must Have:

• A minimum of 3-5 years of experience in a leadership role, ideally managing a team of trainers or within a system support/training function.
• A minimum of 5 years' experience working with Client Management Systems and Document Management Systems is preferred.
• Strong ability to liaise with and influence a wide range of stakeholders, from regional teams to national decision-makers.
• Demonstrated experience working with senior stakeholders to prioritize and deliver strategic initiatives.
• Excellent planning, time management, and organizational skills to prioritize work, manage multiple projects, and meet deadlines.
• Strong analytical and problem-solving skills to troubleshoot issues and find effective solutions.
• Ability to adjust to shifting priorities, work under pressure, and respond flexibly to emerging needs in a fast-paced environment.
• Experience leading and motivating teams and have experience of working as a member of a team.
• Strong focus on customer service.
• Background in delivering services to people with intellectual disabilities.
• Candidates must hold a full clean Irish manual driving licence.

The Following Certification/s Are Desirable But Not Essential

• Relevant training or project management certifications (e.g., Train-the-Trainer, Project Management Professional) are advantageous.

HOURS OF WORK

70 hours per fortnight based on a 5 day Monday to Friday basis. Contracted hours of work are liable to change between the hours of 8 a.m. and 8 p.m. over 7 days as future service needs require. Flexibility may be required in order to meet Service demands.

ANNUAL LEAVE

30 days per annum.

REMUNERATION

Department of Health Grade VII (Clerical) Salary Scale (01/03/2025) - €59,419 x 8 increments - €72,067 (Max) per annum. LSI 1 €74,650 per annum is payable after 3 years on the maximum of the scale. LSI 2 €77,243 per annum is payable after a further 3 years.

TENURE OF EMPLOYMENT

The position is permanent, full-time and pensionable.

TRAVEL

The person appointed must provide his/her own car and must furnish an indemnity from Insurers in favour of the employer. Travelling expenses at the appropriate rate will be paid in respect of travel necessarily performed in the discharge of duty and in accordance with our Travel Policy.

The Brothers of Charity Services is an equal opportunities employer.

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Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Administrative and Support Services

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