Senior Customer Service Advisor

3 days ago


Dublin, Ireland Permanent TSB Full time

PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As part of the Asset Finance team in PTSB you will provide a pro-active and re-active service to make sure our customers meet all of their Asset Finance requirements in line with their own financial goals. You will exceed customers? expectations through the quality and timeliness of service and by providing excellent customer experience at the first point of contact. Responsibilities: At the first point of contact, you will provide outstanding service in every interaction with customers whose needs are predominantly service focussed, helping the organisation to achieve its goals. Accurately and compliantly complete right first time processes and procedures while providing the customer with a seamless and positive experience. Take the correct actions to deliver good customer outcomes for any customer need, regularly reviewing and taking mitigating actions when gaps are identified. Deal with all customer queries through to completion, within given time scales, referring any queries to your colleagues and other departments as necessary. Liaise with other internal departments such as Business and Commercial, Motor, RCC and Business and Commercial Support to ensure a smooth on boarding journey for the customer. Requirements: APA in Loans. Experience of working in the financial services industry and an understanding of the Asset Finance product offering. Good planning and organisational skills, with the ability to deliver to deadlines. The ability to prioritise work to achieve quality results within set times-scales. Organisational skills and a strong orientation towards creative problem solving and managing detail. Experience in providing a dedicated support to a regulated sales team by completing lower value finance deals in a timely and efficient manner. Good knowledge of Microsoft Office, especially Excel Good numerical skills and ability to understand accounts and bank statements. Knowledge and understanding of procedures with regard to regulatory requirements, and technical knowledge on relevant products. Knowledge of regulation and compliance, such as data protection, money laundering and financial Services authority regulations Detailed knowledge of the financial services product range on offer by Asset Finance The ability to work in a team-based environment. This is a permanent position based onsite in PTSB's St. Stephens Green, Co. Dublin. Is this you? Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application. We reserve the right to draw up a shortlist for interview. The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.



  • Dublin, Ireland GHL Recruitment Full time

    Customer Services Advisor Temporary Role About the Role: Our client, a highly respected charity based in Dublin 11, is seeking a compassionate and proactive Customer Services Advisor for a temporary position. This pivotal role involves managing customer interactions and handling administrative duties to provide exceptional support to fundraisers and other...


  • Dublin, Ireland National Express Group PLC Full time

    Airside Transport Services is one of our newest ventures and this role is an exciting opportunity to develop and grow our fledgling business into a major part of our new premier parking service at Dublin Airport. We are hiring for full time Customer Service Advisors to join our diverse and dynamic team to support the elevation of the overall airport...


  • Dublin, Ireland AON Full time

    Senior Client Service Advisor Are you an energetic, ambitious, self-motivated individual looking to take the next step up in your career? Do you have experience working with commercial clients from a general insurance background? We have a fantastic role opportunity that might be for you. This role offers the flexibility to work both virtually and from our...


  • Dublin, Ireland AON Full time

    Senior Client Service Advisor - Professional Services Do you want to work in the largest dedicated Professional Services team in Ireland with exposure to large multinational and complex accounts? If so, this might be the role for you! This is a hybrid role with the flexibility to work from our new Dublin office and virtually. Aon is in the business of better...

  • Customer Advisor

    2 weeks ago


    Dublin, Ireland B&Q Limited Full time

    Overview Customer Advisor Part Time - 15 hours a week Permanent Contract Shifts available Monday - Sunday, 7.00am - 10.00pm UK Notional hourly rate £12.21 per hour B&Q St Neots We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home...

  • Service Advisor

    10 hours ago


    Dublin, Ireland Recruitment Plus Full time

    JobTitle: Service Advisor - Motor Trade Location: Sandyford, Dublin 18 Salary:Depending on experience Job Ref: S011548 Job Purpose To work as part of the Operations Team to ensure the continuous mobility of fleet. Liaise with customers to determine problems with vehicles. Manage all driver queries such as service bookings, breakdowns & general vehicle care...


  • Dublin, Ireland Sky Full time

    Join Sky as a Customer Service Advisor in our Dublin contact centre earning €30,015 per annum plus bonus and benefits It's our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. Our contact centres have embraced hybrid working which means you can split your time between home and...


  • Dublin, Ireland National Disability Authority Full time

    Senior Design Advisor Products, Services and Systems (Assistant Principal Officer, Permanent, Full-Time) The National Disability Authority wishes to appoint a Senior Design Advisor - Products, Services and Systems within the Centre for Excellence in Universal Design. The appointment will be made on a permanent, full-time basis. To apply, complete the...


  • Dublin, Ireland Permanent TSB Full time

    PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As part of the Asset Finance team in PTSB you will provide a pro-active and re-active service...

  • Customer Advisor

    3 weeks ago


    Dublin, Ireland Brightwater Full time

    Membership Advisor About the Role: Our client a growing Irish SME specialising in Insurance are hiring Membership Advisor to join our growing team. The successful candidate will be responsible for the renewal, collection, and settlement of members' subscriptions, incorporating liaison on the completion and vetting of members' proposals for approval by...


  • Dublin, Ireland Joe Duffy Group Full time

    Apprentice Service Advisor - Joe Duffy Group Dublin 11 Due to continued growth within the group, we are currently recruiting for trainee Service Advisors to join our business in Dublin 11. Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of...


  • Dublin, Ireland Joe Duffy Volvo Full time

    Apprentice Service Advisor -Joe Duffy Volvo KIA Airside, Swords Due to continued growth at Joe Duffy Group, we are now seeking an Apprentice Service Advisor with retail or sales experience to join our Volvo KIA business in Airside, Swords. About The Group: Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with a...


  • Dublin, Ireland Joe Duffy BMW Full time

    Apprentice Service Advisor - BMW Exit 5 M50, Dublin North We are currently recruiting for bright and ambitious apprentice/trainee Service Advisor to work in our state-of-the-art BMW dealership. Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of...

  • Customer Advisor

    2 weeks ago


    Dublin, Ireland CPL Full time

    My client in the motor trade is looking for a Customer/Parts advisor to join their team in Sandyford, if you are looking for a career in the motor trade apply directly or send your CV to [email protected] for immediate consideration. What skills and experience you need: - Be literate and numerate (fluent written and spoken English) - Friendly disposition...


  • Dublin, Ireland Volkswagen Swords Full time

    Apprentice Service Advisor Joe Duffy Volkswagen Airside, Swords Due to continued growth at Joe Duffy Group, we are now looking for an Apprentice Service Advisor with retail or sales experience to join our VW Volkswagen business in Swords. Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with a team of 650...


  • Dublin, Ireland Volkswagen North Full time

    Apprentice Service Advisor Joe Duffy Volkswagen Charlestown, Dublin 11 Due to on-going growth within Joe Duffy Group, we are now recruiting for a trainee or experienced Service Advisor to join our bright and modern Volkswagen dealership in North Dublin. Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with a team...


  • Dublin, Ireland Audi North Dublin Full time

    Apprentice Service Advisor - Audi North Dublin Exit 5 M50, Dublin North About The Group: Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world-leading brands. In 2023, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday...

  • Senior HR Advisor

    4 days ago


    Dublin, Ireland HR Search Ltd Full time

    Reporting to the Senior HRBP, the Senior HR Advisor is a key member of the HR team and acts as a trusted advisor to managers and employees across the business whilst being central to the overall employee experience. Responsibilities Manage the day-to-day HR operations across Corporate Development, Renewables, Flex Gen and Customer Solutions Roig teams....

  • Senior HR Advisor

    10 hours ago


    Dublin, Ireland HR Search Ltd Full time

    Reporting to the Senior HRBP, the Senior HR Advisor is a key member of the HR team and acts as a trusted advisor to managers and employees across the business whilst being central to the overall employee experience. Responsibilities Manage the day-to-day HR operations across Corporate Development, Renewables, Flex Gen and Customer Solutions Roig teams....


  • Dublin, Ireland National Express Group PLC Full time

    Airside Transport Services is one of our newest ventures and this role is an exciting opportunity to develop and grow our fledgling business into a major part of our new premier parking service at Dublin Airport. We are hiring for part time Customer Service Advisors to join our diverse and dynamic team to support the elevation of the overall airport...