Technical Support Executive

4 weeks ago

Carlow Town Co Carlow, Ireland Blacknight Internet Solutions Full time

Technical Support Executive Carlow Permanent Salary: €30,000 + (DOE) An exciting opportunity has arisen, andwe are currently seeking a Technical Support Executive to work in our support department.While no third level qualifications or experience in a similar role are required, we are looking for a candidate that has a keen interest in IT and is comfortable with speaking to customers. We operate a hybrid working model at Blacknight. Training will be in the office 5 days per week and once training has been completed you will be required to be in the office a minimum of 2 days per week. Key Responsibilities: Being the first line of technical support to our customer base, 90K + Respond to phone calls, live chats and tickets in a timely manner Escalate issues internally with the relevant departments and following up to ensure issues are fully resolved Act on requests from other departments within the company Update customers in a confident and reassuring manner Keep Knowledge Base articles up to date and add new articles as required. Advise customers on services that we offer and how they are applicable to their requirements Dealing with basic sales requests Assist with migration projects Skills and Qualifications: Candidates must: Have a keen interest in IT Knowledge of the domain and hosting industry is preferred but not essential Be comfortable with speaking to customers via Live Chat, Phone and Email ticket system. Be eager to learn with a good work ethic You must be able to work well as part of a team, with excellent communication skills. Have excellent troubleshooting abilities Blacknight is known for its dedication to customers and a focus on customer service is paramount to our success, therefore, the ideal candidate should be customer focused with excellent customer service skills If you feel that you have what it takes and would like to become part of the Blacknight Team, get in touch. If you are having trouble making up your mind here is a little more about us and what you can expect, along with some benefits: Blacknight is Irelands leading web hosting company andICANN-accredited domain registrar.Headquartered in Carlow and 100% Irish-owned, Blacknight provides innovative technology solutions to more than 100,000 customers in 170 countries, with dedicated servers and colocation, including a comprehensive range of hosting plans, domain name registration services, email, productivity and digital marketing tools. Benefits: Free car parking Group pension scheme including DIS and income protection Training and further education opportunities Remote working options available on completion of training Regular performance reviews 21 days holidays a year. Up to 26 days holiday based on length of employment. day holiday on your birthday each year Salaried job with weekly payment Bike to work scheme available 6 months paid maternity leave 2 week paid paternity leave Health and Dental insurance Other advantages / benefits Offices located close to M9 Dublin to Waterford motorway for easy commute 1 hour from Dublin airport Mini-gym and showers on site Relaxed dress code For more information on Blacknight including a brief history, location and of course contact information please take a look at our careers page, we hope you like what you see. Closing date for applications is the 31st of March 2025 the and applicants may not be contacted until after this date. Skills: Telephone Skills Customer Service Technical Support IT Skills

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