Soft Services Manager

1 month ago


Ireland Apleona UK Full time

The details for the selected vacancy are shown below.

  • Advert Title Soft Services Manager - Longford, Ireland
  • Advert Text

    Overall Purpose of the Job

    Accurately and efficiently co-ordinate the onsite facility. The successful candidate will be responsible for co-ordinating the day to day operation on the ground, co-ordinating the maintenance, caretaking, cleaning andcatering departments. The Soft Services Lead will also be responsible for liaising closely with the client withday to day operational matters.

    Main duties and Responsibilities

    • Adopt commercial responsibility for the soft services element account ensuring that the financialobjectives are met (account reconciliation, billing and trending).
    • Manage cost control and review costs with the objective of reducing costs and achieving savings asper contractual glidepath targets.
    • Promote and deliver the aims of the Company to meet or exceed the quality levels and customersupport objectives central to the Company’s core business.
    • Manage a team of operatives and support hiring/selection, scheduling, payroll, training, coaching anddevelopment.
    • Manage the soft services portfolio to ensure a quality service while maximising efficiencies.
    • Ensure that control measures are in place to ensure that safe working environments exist to providesubcontractors with the facilities required to carry out functions without interruption to the Company’sbusiness.
    • Manage and be responsible for all aspects of the portfolio under your control.
    • Ensure that the service delivery is managed in line with the SLA and KPIs.
    • Establish and manage quality measures and procedures in conjunction with the Company to enabletwo-way communication, ensuring feedback and continuous improvement is achieved.
    • Facilitate and manage training requirements to ensure that staff are fully trained in all aspects of theservice provision.
    • Ensure that all HR policies and procedures are complied with for the team.
    • Prepare monthly reporting for all services covered under contract.

    Qualifications and Experience

    • Previous experience working in a regulated Client environment.
    • Previous business management experience.
    • Knowledge/working within the cleaning/security function essential.
    • Third level qualification or trade qualification equivalent.
    • Member of a relevant professional organisation.
    • PSA accredited.
    • Financial and budgetary experience essential.
    • Project management experience.
    • A full clean driving licence is essential for this role.

    Working Pattern

    Monday - Thursday, 08:00 - 16:30 
    Friday, 08:00 - 15:30

    Job Ref

    12904

    #J-18808-Ljbffr


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