Administrator - Blanchardstown
2 weeks ago
Job Family Store Roles | Job Category Administration Roles
Apply by 7th May 2024
Job profile Administrator
Reporting to
Blanchardstown Hub Store Manager
Working Hours
Full Time
Location
Blanchardstown Store
Role summary
Responsible for administration for the Blanchardstown Hub by assisting in the smooth operation of the store and delivery of excellent customer service through accurate and efficient administration in order to achieve business objectives.
The role
General Administration
- Attending store meetings
- Creating and maintaining action logs/minutes
- Compliance diary management
- Diary management
- Stock takes and controls
- Ordering stock and maintaining correct levels
- Process invoices from suppliers
- Responsibility for document control
- Entering referral letters
- Communicating with G.P’s
- File customer records on a regular basis
- Use the sales ledger system for chasing debtors regularly and efficiently
- Prepare and send out letters and memos at the request of the Store Director/Manager
- Handling (through delegation and logging) any correspondence between 3rd parties and staff members (e.g. GP’s- patients- clinical staff-solicitors etc.)
Objectives
- Successful implementation of IQIPS
- Provide the highest possible levels of customer service at all times
- Ensure all customer information is recorded accurately and efficiently
- Liaising with Optical staff (Hub) to improve relationships and increase Maze awareness
- Maintain an organised administration area, where customer and IQIPS details are easily available
- Be an ambassador for the Specsavers brand and an integral part of an enthusiastic and positive store team
The individual
Essential skills include
- strong organisational skills;
- presentation skills and attention to detail;
- the ability to plan your own work, work on your own initiative and meet deadlines;
- the ability to manage pressure and conflicting demands and prioritise tasks and workload;
- oral and written communication skills;
- tact, discretion and respect for confidentiality;
- a pleasant, confident telephone manner;
- teamwork;
- reliability and honesty;
- Optical product knowledge
About Specsavers
Our passion is to deliver outstanding patient care, combined with sound dispensing advice and product recommendations that best suit individual customer needs. In additional to the highest quality equipment, we aim to provide both our store staff and our customers with an excellent overall environment. At Specsavers, we treat people as we would wish to be treated, and as such, you will be supported by well trained and motivated retail staff, in addition to an expert professional team. Our expectation is that you will share our vision to provide our patients with the very best professional service as well as exceptional customer care on every visit to your store.
Our Vision
To passionately provide best value Eyecare to everyone, simply, clearly and consistently, exceeding customer expectations every time
Our Values
Treat people as we would like to be treated ourselves.
Our customers – the lifeblood of our business
Our people – supporting our staff to be the best they can be
Partnership – at the heart of everything we do
Communities – giving back to and working with our local communities
Results – keep it simple, get it done, deliver on our promises
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Belonging at SpecsaversOur commitment to diversity and to inclusion is to have an inclusive culture where everyone feels welcome, valued and proud to belong.
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