Senior Service Advisor

4 weeks ago


Dublin, Ireland Cpl Healthcare Full time

My client in the motor industry located in South Dublin, is looking for a Senior Service Advisor, if you have at least 2 years’ experience within the motor industry please apply directly or send your CV to laura.mcnamara@cpl.ie

This an exciting opportunity for an ambitious technically minded person to assist in the support of the running of the service department.

Skills and experience:

  • excellent and demonstrable front line customer service and administrative skills and experience
  • at least 2 years’ experience in a similar role in the motor industry
  • good communication, interpersonal and presentation skills
  • good attention to detail for recording all relevant details in documentation and systems.
  • a working knowledge of vehicle management systems / Keyloop /Kerridge / Autoview distinct advantage
  • flexibility in your approach to work
  • Full, valid, current driving licence for driving in Ireland.
  • If you are from outside the EEA, this role does not qualify for a work permit unless you already hold one

About the role:

  • You will be providing full end-to-end service when a customer confirms they wish to schedule a vehicle service booking or repair you by phone, email and walk-in including but not limited to:
    • meeting and greeting all service customers promptly and professionally.
    • customer check-in and communications throughout the process
    • determining workshop availability for service, maintenance and repair work
    • ensuring vehicles are ready at the committed time, explaining clearly the work completed
    • All other relevant administration in relation to the end to end process for servicing and maintenance of customer vehicles including systems input, invoicing and daily management of ‘work-in-progress’
    • liaising with other teams in the business, management, reception, sales, warranty, parts
    • assisting with gathering customer service feedback

Reward package:

  • Fulltime permanent contract with a leading motor group in Ireland
  • Competitive Salary
  • 22 days paid annual leave
  • Manufacturer Training
  • Contributory Pension Plan
  • Access to Benekit App, wellbeing, discounts and learning app
  • Access to EAP including wellbeing app
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