Italian Operations Administrator

The role

In this role you will act as aprimary contact for customers,processing daily ordersandtaking the full responsibility for the customer experienceby managing the end-to-end order process. This role will give you constant challenges and scope to learn in an open, friendly, and multi- cultural environment with a great team spirit. It's an opportunity to join a company that values employees with a strong focus on continuous improvement and personal development.

Responsibilities

• Perform order evaluation, entry and management (Order Management & Service Contract) in CRM and ERP.
• Responsible for acknowledging customers with order receipts and scheduled ship dates.
• Interface with Tier 2 support team for resolution with other departments or groups in the organization to meet customer needs
• Clear understanding of customer contracts and quotes related to terms, special instructions, revenue recognition for processing of orders.

Personal and Professional Requirements

• Fluent in Italian , and advanced English
• Proficient PC user with knowledge of MS office tools
• Experienced in order entry, back office support environment, Order Management or Sales Ops background

Salary: Competitive salary + health care, pension, wellness program etc

Contract: Permanent Contract, Full-time

Working hours: Monday to Friday, regular office hours

Location: Cork

*Current working policy is hybrid model – 2 days per week from the office.

If you are interested in this position, please apply below or email your CV to vivian.rodriguez@cpl.ie

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