IT & Technical Support Technician

1 week ago

County Mayo, Ireland CMS Distribution Full time

Job Purpose Summary The technician role is a key member of the IT & Technical Support team. This team handles all support tasks for our internal IT & external Draytek customers. The main duties of the role are to triage the service desks once queries are received and handle queries within IT and Draytek. The role will help users to resolve any service & technical issues that they are experiencing within the agreed SLA. The role will be responsible for ensuring any critical incidents are flagged and escalated to the correct teams. The person will need to build up a strong knowledge of the service desk triage and incident management processes to be successful within the role. Responsibilities & Accountabilities Main Duties To handle all tickets to the service desk ensuring they are triaged and escalated where applicable To take ownership of issues within the remit of the Support team , ensuring they are resolved within the agreed SLA To provide 1st line support, answering support queries on the telephone, and handling any queries to resolve. To escalate more complex problems to the appropriate teams in line with escalation procedures. To maintain a high degree of customer service for all support queries and adhering to all Standard Operating Procedures. To log all answered calls on the call logging system and ensure all To respond to email queries in a timely manner ensuring the query gets resolved. Completing reset passwords for internal service users To set up new account users and prepare employees dates for new starters for internal service desk Solution creation where applicable, identify known resolutions and document Supplier Management: Manage day-to-day interactions with suppliers, ensuring contracts & service level agreements (SLAs) are met. Resolve issues promptly to maintain service continuity. License Asset Management: Responsibility for managing the lifecycle of software licenses, ensuring accurate tracking, maintaining compliance & providing reports on usage & renewal statuses. Office 365, SharePoint & Teams: Manage correct license allocations and assign. Understand license management processes / audit Essential Skills, Qualifications & Attributes Key Attributes You should be customer service orientated, polite, thoughtful, and courteous with an excellent telephone manner Excellent oral and written communications skills as most of your work involves speaking to customers on the telephone or responding to Emails by writing technical instructions. 1-2 years' previous experience in a technical support role Strong understanding of how a service desk operates with triage & escalation processes A very good working knowledge of PC's, and MAC's would be advantageous TIL Application: Possess a basic understanding of ITIL principles, having completed an ITIL Foundation course or equivalent. Able to apply basic ITIL terminology & concepts in daily tasks, such as Incident Management, Service Request & Change Management. CMD & Asset Management: Demonstrate a solid understanding of IT Service Desk asset management processes, ensuring accurate logging, tracking & reporting of assets in the asset register. Windows Operating Systems: Possess a competent understanding of Windows OS & BIOS configuration. Able to troubleshoot & resolve common issues independently. Adhere to standard procedures & best practice Educational Degree level in Computing or IT related (Desired but not mandatory) IT certifications desirable, e.g. MCSE, CCNA, CompTIA A+ CMS believes that a diverse and inclusive workforce enriches and is integral to the success of our company. We value diverse opinions and perspectives, and therefore welcome candidates from all backgrounds including but not limited to, ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation and neuro-diversity. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.

  • IT Support Technician

    4 weeks ago

    County Dublin, Ireland Clifden Recruitment Full time

    Role: IT Support Technician Salary: €35,000 -€40,000 Duration: Permanent Location: Citywest Benefits: Competitive salary, career progression opportunities,pension, bonus and death in service IT Support Technician Leading logistics organisation is seeking a skilled Logistics IT Support Technician to provide comprehensive technical support across a range...

  • Help Desk Technician

    2 days ago

    County Dublin, Ireland It Alliance Group Full time

    ResponsibilitiesThe Help Desk Technician will be responsible for providing friendly on-site support to all users and the management team.Key responsibilities include:Providing technical support to end-usersAssisting users with the setup, configuration, and maintenance of desktops, laptops, printers, and other peripheralsResolving incidents and service...

  • Technical Support Engineer

    3 weeks ago

    County Mayo, Ireland CMS Distribution Full time

    Job Purpose Summary A key member of the support team, your main duties are to provide technical support to our customers, including resellers, dealers, and end users in helping them to resolve technical issues. Role Responsibilities Main Duties To take ownership of customers issues, ensuring they are resolved in a timely manner. To provide 1st line technical...

  • Technical Support Specialist

    2 weeks ago

    County Mayo, Ireland CMS Distribution Full time

    Job Purpose Summary As a key member of the 2nd line support team, your main duties will be to provide technical support to our customers, helping them to resolve issues, but above all, taking ownership of particular product set and writing FAQs, testing firmware, and being an escalation point for your specialist product group. Also taking ownership of...

  • Technical Support Specialist

    5 days ago

    County Dublin, Ireland It Alliance Group Full time

    Job Description:The role of IT Infrastructure Engineer is to provide technical support for hardware, software, and networking issues within the organisation. As part of this role, you will work directly on our head office site, responding to internal end-users' service requests.You will be working closely with a wider team across Ireland and England to...

  • Desktop Support Technician

    4 days ago

    County Dublin, Ireland It Alliance Group Full time

    Duties and Responsibilities:Provide on-site technical support to end-users, addressing hardware, software, and networking issuesWork closely with a wider team across Ireland and England to provide the best possible technical service and executive experienceEnsure all IT equipment is functioning optimally and resolve any technical concerns promptlyThe ideal...

  • Technical Support Specialist

    2 days ago

    County Dublin, Ireland It Alliance Group Full time

    About It Alliance Group:We are an award-winning provider of IT support services and technologies.Our team specializes in delivering bespoke solutions for public and private organizations.Job Description:The Technical Support Specialist will provide frontline technical support and administration to customers experiencing issues with IT Services.Key...

  • Desktop Support Technician Lead

    1 day ago

    County Dublin, Ireland Entserv Uk Limited Full time

    **Job Overview:**Entserv Uk Limited is currently seeking a skilled Desktop Support Technician Lead to join our team. As a Desktop Support Technician Lead, you will be responsible for providing technical support to end-users in office environments, working on behalf of DXC. Your key responsibilities will include resolving technical issues, maintaining a high...

  • Technical Customer Support Specialist

    6 days ago

    Mayo, Ireland Cpl Full time

    Technical Support Specialist – Co. Mayo/Hybrid Our client, one of Europe’s leading innovators in Retail & Hospitality Technology, is currently looking for a talented Technical Support Specialist to join their team and provide technical support for clients across the UK & Ireland. This is an entry level role in IT providing 1st Line support across a...

  • IT Deskside

    3 weeks ago

    County Mayo, Ireland IT Staff Executive Search Full time

    IT Deskside - Infrastructure Support Shift - Excellent CareerOpportunity Key responsibilities : Provide second level support to end-users (Clients), for PC hardware and standard software related incidents. Ensure professional execution & follow-up on IT service requests in accordance with the service level Participating in changes and projects those require...

  • Service Technician Lead

    5 days ago

    County Dublin, Ireland Trane Technologies Full time

    About Us:Trane Technologies is a leading provider of climate solutions for buildings, homes, and transportation. Our mission is to create a more sustainable future for everyone.Job Description:We are seeking a skilled Service Technician to join our team. As a Service Technician, you will be responsible for providing technical support and exceptional customer...

  • System Maintenance Technician

    1 day ago

    County Donegal, Ireland Unijobs Full time

    System Maintenance Technician Job DescriptionWe are seeking a skilled System Maintenance Technician to join our team at Unijobs. As a System Maintenance Technician, you will be responsible for providing technical support and maintenance services to our clients.Key ResponsibilitiesProvide onsite and remote technical support for clients in the North-West...

  • Technical Inspection Technician

    2 days ago

    County Dublin, Ireland Icds Group Full time

    Job DetailsThe Icds Group is hiring a Quality Technician to fill a key role in their team.Key ResponsibilitiesEnsure the quality of electromechanical parts and diagnostic instrumentation.Investigate root causes of failures for in-process rejected parts and warranty return parts.Compile, maintain, and review all necessary paperwork and test data for each...

  • Technical Services Engineer

    2 days ago

    County Dublin, Ireland It Alliance Group Full time

    Job DescriptionThe Technical Services Engineer will be responsible for providing high-quality technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT services within the organisation.Key responsibilities include:Providing on-site technical support to end-usersTroubleshooting hardware and software...

  • Help Desk Technician

    1 day ago

    County Dublin, Ireland It Alliance Group Full time

    Technical Support Specialist Job Overview:We are seeking a highly skilled Technical Support Specialist to join our team.The successful candidate will be responsible for providing frontline technical support and administration to customers experiencing issues with IT Services.Responsibilities and Deliverables:The Technical Support Specialist will be...

  • IT Support Specialist

    2 days ago

    County Dublin, Ireland It Alliance Group Full time

    About the RoleWe are seeking a highly skilled and experienced IT Support Specialist to join our team at It Alliance Group.As an IT Support Specialist, you will be responsible for providing exceptional technical support to our end-users, ensuring that all IT equipment is functioning optimally and resolving any technical issues promptly.You will work closely...

  • REVIT Technicians

    3 weeks ago

    County Westmeath, Ireland BSS Contract Solutions Ltd Full time

    Job Title:REVIT Technicians Location:County Westmeath Salary:€35K - €40K DOE Our client is an internationally recognised leader in Fire Protection Systems. They require a number of experienced Revit Technicians to join their team to work on Projects in Fire Sprinkler Protection, Foam Enhanced Fire Protection, Gas Protection, Firewater Mist Protection,...

  • Retinal Technician Support

    2 days ago

    County Roscommon, Ireland Northgate Public Services Full time

    We're seeking an enthusiastic and detail-oriented individual to join our team as an Optical Assistant. This 12-month fixed-term position offers the perfect opportunity to develop your skills and gain valuable experience.About the RoleYou'll be working closely with our Retinal Technicians to support their daily activities. This may involve travelling to...

  • Technical Systems Professional

    1 day ago

    County Dublin, Ireland It Alliance Group Full time

    Job DescriptionThe Technical Systems Professional will play a critical role in overseeing the integration of third-party vendors and ensuring seamless communication with existing infrastructure.A strong background in systems analysis and technical skills covering integrations, data, and cloud is essential for this role.This is an exciting opportunity to work...

  • Technical Service Manager

    5 hours ago

    County Dublin, Ireland Primtac Personnel Ltd Full time

    Job DescriptionWe are seeking a highly skilled Technical Service Manager to join our team at Primtac Personnel Ltd. As a key member of our service department, you will be responsible for leading and motivating service advisors, technicians, and support staff to deliver exceptional customer satisfaction through quality service and issue resolution.Main...